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Canberra, Australia
Hybrid
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
NTT DATA is looking for a Senior Operations Lead - NOC to support a key project in Federal Government. This role is ideal for a service delivery operations team lead who is comfortable engaging with technical stakeholders, but not required to be a hands-on technical expert.
This role will work within the NTT DATA Network Operations Centre (NOC) and collaborate with our Client to offer crucial managed services in support of nationally important networking and monitoring systems. This partnership aligns with our customer’s mission of providing safe, secure, efficient, and environmentally responsible services. The role plays an important role in in the administration and support of the infrastructure, ensuring the highest standards of security, safety and reliability.
You will ensure contracted Managed Services outcomes are delivered to the client. This role supports the day-to-day managed services operations service delivery ensuring that their IT infrastructure and systems remain stable and operational. This is done through proactively managing, overseeing, monitoring, investigating, and resolving escalated technical incidents and problems, via standard processes and procedures and adherence to security and compliance controls.
What You'll be Doing
Monitor ticket queues and ensure tickets are regularly updated and escalated appropriately.
Work independently under general direction from the client, stakeholders, or senior manager to resolve escalated incidents and requests within agreed SLAs.
Provide support for escalated incidents and ensure timely escalation to management with ongoing updates.
Act as emergency support contact for critical client and business-impacting issues.
Drive service delivery to clients from the NOC Operations Centre, ensuring alignment with defined Service Management Service Operations (SMSO) processes.
Engage with clients and collaborate with internal teams for technical operations as part of routine service delivery.
Measure and analyse the team’s delivery capabilities to support, maintain, and manage the technical aspects of managed solutions.
Implement training and development initiatives for direct reports, including goal setting, performance management, and succession planning.
Lead recruitment activities for vacant positions within the direct team.
Manage resources including leave, timesheets, on-call rosters, and coverage during peak periods (e.g., holidays or extended incidents).
Operate within Security and Compliance frameworks, ensuring adherence to enterprise governance systems and policies including WHS, Environmental, Risk, and CASA regulations.
Your Experience and Qualifications
You must be an Australian Citizen and hold an AGSVA Baseline clearance.
An AGSVA NV1 clearance or higher will be well regarded.
A Diploma or Degree in Information Technology or equivalent.
Experience with leading a network operations support team.
Demonstrated experience in organisational change management, including transformational initiatives that support operational maturity and team development.
Relevant experience supporting domain towers such as Platform, Network, Collaboration/Customer Experience, Security, and Tools & Applications.
Experience working in secure environments with a strong understanding of compliance, governance, and operational risk frameworks.
Desirable Technical Knowledge:
Platform: Vmware, Cisco HCI, vSAN, Windows, Linux, Cohesity, Active Directory
Network: CISCO SDWAN, CISCO SD Access, F5 LTM / GTM, Cisco Wireless
Communications / Navigation: VHF, UHF, ADS-B
Collaboration / Customer Experience: Cisco Voice, Cisco Contact Centre, Calabrio
Security: F5 ASM AFM, Cisco ISE, Cisco Umbrella
Tools and Applications: LogicMonitor, Tanium, Splunk, Rapid 7, Netbox
Automation / Scripting: Ansible, Powershell, Python
Some of our Benefits
NTT DATA is a Global and Australian Top Employer, and holds Family Friendly Workplace accreditation. We believe in bringing out the best in you by providing an environment and flexibility that enables you to thrive at work and at home.
As part of the NTT DATA family, here is a small sample of the benefits you will enjoy:
Flexible and hybrid working
Leave options that allow you to contribute to your community, study, or just take time to recharge.
A parental leave policy that supports parents and carers.
Income protection insurance
A comprehensive wellbeing program and associated benefits
Workplace type:
Hybrid WorkingAbout NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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