Nonstop Professional Services Delivery - Technical Project Manager

Nonstop Professional Services Delivery - Technical Project Manager

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

   

The Professional Services Delivery Project Manager (PM) works directly with external customers to manage and deliver projects for Nonstop services. This role is responsible for ensuring the successful delivery of HPE solutions and services as per the customer contract, the service delivery guide and/or Statement of Work (SOW). The PM is the primary contact for the customer, managing all aspects of the project and collaborating with various stakeholders to meet project objectives.   

The PM is responsible for planning, controlling, and overseeing customer projects. The PM is responsible for establishing effective working relationships with internal teams, such as account managers and sales teams. He/she also collaborates directly with customers to secure projects and assignments. Additionally, he/she oversees the entire customer engagement process, from the initial customer quote to the final delivery, and addresses both tactical and strategic project issues in alignment with the project stakeholders. 

  

The key focus is to ensure that project completion leads to an exceptional customer experience through the management of project sizing, scope, schedule, resources, and risks. 

What you will do:

Job specifics/responsibilities: 

• Lead and manage end-to-end project execution, ensuring that all project components align with customer requirements and contractual commitments. 
• Collaborate with cross-functional teams, including the account team, delivery personnel, and management, to ensure successful project execution. 

• Take full ownership of project objectives and outcomes. Ensure that project goals are achieved, and performance meets or exceeds the customer's expectations. 

• Equip and enable the team to execute with excellence: track and monitor progress, define key performance indicators, behavior drivers, or success metrics/OKRs. 

• Pro-actively bring expert knowledge and skills to prospect, qualify, negotiate, and close projects.  

• Establish a trusted and consultative relationship with internal teams as well as with customers. 

• Acts as single point of contact for customer escalation being managed under his/her responsibility ensuring management is briefed, consulted and informed of any escalation.  

• Lead and oversee the timely data entries from technical consultants in the projects under his/her responsibility as well as data accuracy and dashboard, working closely with the practice leaders.  

• Lead the financial reporting (revenue and cost) for all engagements working closely with the Finance Operations Lead to ensure financial billing is reported accurately. This includes the review of the data through established governance e.g. MBRs, QBRs etc. 

• Report status against project milestones and also facilitate regular team “look-back” debriefs to capture lessons learned, VoC and other survey/feedback insights, iterate and continuously improve project management practices and approaches for productivity and future planning. 

• Support junior project managers as they are onboarded providing project management oversight and working closely with the Nonstop Leaders to drive improvements to our operating framework. 

  

Key deliverables/accountabilities: 

• Project execution for Nonstop Services 
• Customer engagement and management e2e 

• Project reporting & KPIs

What you will bring:

Work Experience:

• Atleast 5years+ of work experience with HPE
• Atleast TCP03 or Specialist job-level
• Exposure to project planning, defining scope, scheduling etc.

Skills:

• Exposure to HPE Nonstop Converged systems will be added advantage
• HPE Unix, or Linux operating system
• HPE ProLiant Compute
• HPE Storage
• HPE Networking
• Excellent command on English language (both spoken & written)

Others Personal skills and qualities: 

• Willingness to learn & develop strong technical expertise on Nonstop technologies
• Ability to work independently 

• Outstanding organization skills 

• Good interpersonal and communication skills 

• Able to take on poorly specified tasks

• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and senior executives

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Agile Methodology, Agile Scrum Development, Analytical Thinking, Bias, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#india

#operations

Job:

Engineering

Job Level:

TCP_03

    

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

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