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California, United States
Remote only
About Clarity Pediatrics
Clarity Pediatrics is reimagining pediatric chronic care, starting with ADHD. After successfully launching our virtual clinic for ADHD and anxiety, we are expanding our pediatric care platform to address other common chronic conditions and are focused right now on Obesity and Overweight management. Our clinical model is tech-enabled, backed by the best science, and designed to deliver exceptional health outcomes that transform a child's trajectory.
Our co-founders and leadership team have deep commitment to clinical excellence and domain expertise in healthcare. Our CEO, Christina LaMontagne, has led two startups and earned her MBA at Harvard Business School. Our Chief Medical Officer, Alesandro Larrazabal, MD, trained at UCSF and Stanford. Until recently, he was a Medical Director building specialty care services at Kaiser Permanente. Earlier, he worked at IDEO.
Position Summary
The Nurse Care Coordinator Manager (RN) is an integral member of Clarity Pediatrics' interdisciplinary care team, collaborating with physicians, advanced practice providers, psychologists, and therapists. Under the direction of clinical leadership, the Nurse Care Coordinator lead ensures seamless care delivery for children with chronic conditions by coordinating clinical appointments, providing patient and family education, managing medication authorizations, and serving as a primary point of contact between families, providers, and pharmacies. This role will also be the supervisor for the team of nurses, medical assistants, and community health workers. Note this is a fully remote position.
Key Responsibilities
Recruit, hire, train, and onboard new team members
Provide direct supervision and performance management for all assigned staff
Conduct regular 1-on-1 meetings, performance reviews, and coaching
Identify professional development needs and facilitate training and continuing education
Address performance issues promptly and constructively; document as appropriate
Prepare and deliver staff schedules and manage coverage
Maintain compliance with healthcare regulations (HIPAA, state nursing boards, etc.)
Ensure timely and accurate documentation and record-keeping
Participate in quality improvement and process optimization initiatives
Track and report key performance indicators and metrics
Coordinate with other departments to ensure seamless patient care transitions
Maintain appropriate staffing ratios and coverage
Communicate effectively with patients, families, and interdisciplinary team members
Participate in team meetings and clinical huddles
Serve as liaison between clinical staff and management
Report to leadership on team performance, concerns, and successes
Collaborate with community partners and external resources
Also assist with coverage and support of Care Coordination Team duties, including:
Care Coordination & Scheduling
Coordinate, schedule, and reschedule clinical appointments across the care team
Manage referrals to specialist and external clinical services
Proactively follow up with families to reduce gaps in care and no-show rates
Communication
Provide clinical updates to referring physicians
Coordinate lab work and documentation requirements for treatment planning with referring providers
Support the providers for patients requiring escalation of care
Provide evidence-based education to families regarding chronic condition management
Explain medication regimens, treatment plans, and care goals in accessible language
Respond to patient and family inquiries via messaging and phone in a timely manner
Medication Management & Pharmacy Coordination
Initiate and manage medication prior authorization requests with insurance payers
Communicate with pharmacies to resolve dispensing issues and coordinate refills
Track authorization status and escalate delays to the appropriate clinical team member
Maintain accurate medication records and document all pharmacy communications
Qualifications
Required:
Licensure: Active California Registered Nurse (RN) license in good standing (Bachelor's, or Master's degree in Nursing accepted)
Experience: Minimum 10 years of nursing experience
Leadership: Experience leading a team of clinical staff
Tech-Savvy: Demonstrated proficiency with multiple technology platforms and electronic health record (EHR) systems
Communication: Strong organizational, communication, and interpersonal skills
Virtual Environment: Ability to manage competing priorities and work collaboratively in a remote, virtual environment
Cultural Responsiveness: Comfort working with diverse, medically and socially complex pediatric populations
Startup Mindset: Excitement about joining a fast-growing startup and iterating on new care models.
Internet Access: Reliable internet connection and a dedicated workspace suitable for remote work
Preferred:
Experience in pediatric, chronic care, or care coordination settings
Familiarity with prior authorization processes and payer requirements
Experience working in underserved or urban environments
Logistics
Full-time position
Regular work hours of M-F from 8 AM - 5 PM PT + on-call coverage for escalation of care by Care Coordinator Team
$100,000 - $120,000/year with medical and ancillary benefits
Remote-friendly culture
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