The Nurse Manager holds 24-hour accountability for the quality of patient care, efficiency of operations, and human resources management for area(s) assigned. S/he will strive to achieve the optimal patient experience in a cost-effective manner, while applying evidenced-based leadership and practice. The Nurse Manager is responsible for the provision of safe patient care, in a manner that is consistent with the professional standards and hospital policies. The Nurse Manger promotes a positive and professional environment; supervises charge nurses and front line staff; maintains a stable and productive staff; involves staff at all levels in Shared Governance and Magnet Forces; and makes data driven decisions. S/he will role model performance and behaviors that are consistent with the values of the organization, furthering its mission, vision and strategic plan.
Departmental Specific Summary
The Family Medicine Nurse Manager holds 24-hour accountability for the quality of patient care, operational efficiency, and human resources management across the Family Medicine service line, including oversight of the Verdugo, HC2, and Arcadia clinic locations. This role is responsible for the management and coordination of ambulatory primary care operations serving patients across the lifespan, from newborns through geriatric populations. Providing comprehensive, continuous healthcare focuses on preventative wellness, acute sick visits, chronic disease management, and care coordination with specialists. The Nurse Manager provides leadership, competency validate, and operational oversight for clinical staff, including Registered Nurses, Licensed Vocational Nurses, Medical Assistants, front line staff and Psychiatry Medical Assistants, fostering collaboration across primary care and behavioral health services.
Essential Duties
- People Daily rounding with Purpose on Nurses, Medical Assistants, and Patients. Promotes effective communication and working relationships within the nursing areas, and between nursing staff, physicians, and other departments. Leads Unit Council meetings and tracks progress and outcome of activities. Responsible for selecting and retaining qualified nursing staff to carry out the clinic’s care system in accordance with hospital philosophy, ambulatory care, and the organizational objectives. Works with the Education Department and Human Resources to ensure that the necessary orientation, training, and continuing education is available to the staff. Leads recruitment and retention activities. Facilitates the training of nursing and other clinical staff as necessary in coordination with the Education Department. Serves as a coach and mentor to students.
- Quality Displays understanding of governing regulations, Title 22, and JCAHO requirements, defining and maintaining the standards of nursing practice while ensuring consistency with the hospital standards. Contributes to the development and implementation of a unit-based performance improvement program which complies with JCAHO, Title 22, and other applicable regulatory agencies. Participates in establishing systems within the departments which support and practice shared governance management philosophy. Contributes to the development of customer service standards and expectations. Assists in establishing methods for monitoring employee, patient and physician satisfaction with the services provided within the department Communication to each and every staff member their role in maintaining a high performing unit with regard to quality. Communication to each and every staff member the outcomes of quality monitoring; draws all staff in to analyze and change practice as necessary. Collects and delegates collection of selected data elements. Required elements are collected and provided to Nursing Quality each month, on time. Ensures completion of occurrence reports and investigates in a timely manner. Notifies Risk management immediately for significant or potentially significant events “Never 27s”.
- Service Coordinates and integrates department services on intradepartmental, interdepartmental, and hospital wide levels. Plans for provision of services through provision of appropriate levels of qualified, competent staff. Policies and procedures are in place to support scope of services. Leads selected PSMS initiatives. Communication to each and every staff member PSMS scores and draws staff into necessary change in practice.
- Cost Uses the budget as a tool to finding more effective methods of care delivery. Participates in planning and goal setting for the nursing department and for own unit of responsibility. Monitor space/resource requirements and utilization of outside resources. Approves day to day deviation from established staffing guidelines based on patient need. Ensures that Optilink is up to date on a daily basis. Flexes staff according to patient acuity, census, and budget guidelines. Approves monthly schedules and advance requests for time off; approves ShiftQuest requests. Consistently applies applicable HR policy & procedure for granting time off and/or adding additional shift requests. Completes daily (DSR) and bi-weekly payroll activities (Kronos), on time.
- Growth Serves as coach and mentor to charge nurses and staff. Monitors progress of new hires and ensures they advance to competent, independent practice in a timely manner. Ensure 100% attendance by staff at mandatory education and training programs; .edu modules. Actively furthers systems and standards that support Shared Governance, Magnet, and Just Culture philosophy. Performs other duties as assigned.
Required Qualifications:
- Req Bachelor’s Degree Nursing Degree in Nursing
- Req 2 years Experience in a formal management position
- Req 4 years Experience as an RN.
- Req Must be computer literate in Outlook, Word and Excel.
- Req Excellent analytical, problem-solving, planning and evaluation skills.
- Req Excellent communication skills both oral and written.
- Req Committed to excellence in patient care and customer service.
- Req Commitment to continuous quality improvement and results driven outcomes.
- Req Committed to the development of professional practices.
- Req Able to function independently and as a member of a team.
- Req Organization/time management skills.
Preferred Qualifications:
- Pref Master’s degree Nursing Degree in Nursing or in progress, strongly preferred *Master’s Degree in Nursing may be in lieu-of Bachelor’s Degree in Nursing.
Required Licenses/Certifications:
- Req Registered Nurse - RN (CA Board of Registered Nursing) Valid California License.
- Req Basic Life Support (BLS) Healthcare Provider from American Heart Association
- Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
- Req Pediatric Advanced Life Support (PALS) Healthcare Provider from American Heart Association
USC Care Medical Group serves as the sole physician entity reporting to the USC Health System, uniting faculty clinical practice under Keck Medicine of USC. This entity oversees clinical governance, physician and ambulatory services, and core enterprise functions including billing, contracting, and financial operations. The organization encompasses 17 clinical departments, with approximately 1,500 physicians and 2,000 staff delivering care across more than 80 locations from Kern County to Orange County and into Las Vegas. USC Care Medical Group is the engine for patient-centered growth—advancing quality, safety, access, and financial strength through integrated, system-level thinking that transcends silos and traditional models. By building bridges across the enterprise, embracing innovation, and leveraging technology, we deliver seamless, 5-Star access and service while expanding clinical reach and diversified models of care. Our work fuels a sustainable cycle of good health—organizationally, financially, and within the communities we serve—driving continued growth from within and beyond the system’s boundaries.
The annual base salary range for this position is $151,424.00 - $249,850.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.
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