Maharashtra, India
Onsite
About M&G India
We are M&G India, the strategic innovation and digital hub for M&G. Established in 2003, we have offices in Mumbai and Pune.
Our teams work closely with colleagues across the Group worldwide to drive transformation, build digital capability, and support sustainable growth. By leveraging technology, AI, automation, and process excellence, we bring new ways of thinking to improve outcomes for both customers and colleagues.
Grounded in a vibrant culture with strong foundations, we are central to how M&G is transforming as a business.
About M&G
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.
Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
The Role: The Observability Engineer will support the Platform Operations team in maintaining and enhancing observability across M&G’s cloud platforms, ensuring system performance, reliability, and availability. This includes assisting in the implementation and management of monitoring, logging, tracing, and alerting solutions, while proactively identifying issues through dashboards and alerts. The role involves working closely with L2 and L3 engineers to investigate incidents, support root cause analysis, and onboard applications and services into the observability ecosystem.
You will collaborate with cross-functional engineering teams to embed observability best practices and contribute to continuous improvement initiatives such as alert optimisation, dashboard standardisation, and automation. The role provides exposure to a wide range of technologies including Azure, container platforms, APIs, and enterprise tools, enabling you to build strong foundational skills while contributing to platform stability and operational excellence.
As part of a globally distributed team, you will work in a collaborative “one team” environment supporting UK and Asia Pacific regions, including flexible working where required. You will also ensure adherence to operational standards, security policies, and compliance requirements while contributing to documentation, runbooks, and process improvements to support a scalable and future-ready observability framework.
Knowledge, Skills, Experience & Educational Qualification
We always support colleagues to develop their skills but to be successful in this role the following will be required:
Role Overview
Observability Engineer supporting Dynatrace monitoring in Platform Engineering within Banking / Fintech domain.
Key Responsibilities
Required Skills
Additional Expectations
Educational Qualification:
M&G Behaviours relevant to all roles:
Tell it like it is: Respectfully speaking up to create better ways forward – both direct and empathetic
Own it now: Putting your name on things with confidence to drive progress and results quickly
Move it forward together: Forming cross functional teams to seize the right opportunities and solve real problems
.........................................…………With CARE and INTEGRITY………………………………………………………...
We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
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