Observability Engineer & Terraform

Job Summary
Synechron is seeking an experienced Observability Consultant to enhance and support our enterprise observability platform. This role involves designing, implementing, and scaling solutions that monitor system metrics, logs, and traces, ensuring optimal system performance, reliability, and faster incident response. The ideal candidate will collaborate with application teams to onboard services, develop dashboards, and establish monitoring standards supporting enterprise operational excellence and continuous improvement initiatives.

Software Requirements
 

Required Software Proficiency:

• Prometheus (latest version), Grafana — for metrics collection, dashboarding, and alerting support (latest version)

• Loki, Tempo, OpenTelemetry — for log management and trace collection supporting distributed systems monitoring

• Cloud-native architectures: Kubernetes supporting scalable and resilient environments supporting observability in cloud ecosystems

• Monitoring and alerting tools support: support for enterprise alerting, incident management, and operational dashboards supporting high-availability environments

• CI/CD integration tools supporting self-service and automation of observability workflows support

Preferred Software Skills:

• Cloud platform integrations (AWS, Azure, GCP) supporting observability in cloud environments (preferred)

• Support for infrastructure as code: Terraform, support for automation and reproducibility (preferred)

• Incident management tools (e.g., PagerDuty, ServiceNow) supporting operational workflows (preferred)

Overall Responsibilities

• Design, build, and support scalable observability solutions across metrics, logs, and traces for enterprise systems

• Collaborate with application, platform, and DevOps teams to onboard services, develop dashboards, and establish monitoring standards

• Develop and optimize dashboards, alerts, and instrumentation to enable proactive incident detection and response

• Troubleshoot complex performance, security, and reliability issues supporting high-availability environments

• Support and improve the deployment and integration of observability tools within cloud and on-premises infrastructures

• Automate data collection, alerting, and incident workflows supporting DevOps and SRE best practices

• Maintain detailed documentation on system architecture, dashboards, and operational procedures supporting audits and compliance

• Stay current with emerging trends, best practices, and tools supporting enterprise observability and automation support

Technical Skills (By Category)

• Monitoring & Observability Tools (Essential):

  • Prometheus, Grafana — support for metrics collection, dashboarding, and alert configuration

  • Loki, Tempo, OpenTelemetry — support for log and trace collection in distributed systems

• Cloud & Infrastructure:

  • AWS, Azure, or GCP supporting cloud-native observability and monitoring integration (preferred)

• Automation & Infrastructure as Code:

  • Terraform supporting environment and tool deployment support (preferred)

• Support Tools & Platforms:

  • PagerDuty, ServiceNow or equivalent incident response support tools supporting alert escalation and operational workflows

Experience Requirements

• 5+ years supporting enterprise observability, monitoring, and incident response environments supporting high-availability systems

• Proven experience designing, implementing, and scaling metrics, logs, and trace collection in cloud or hybrid infrastructures

• Strong background supporting automation, alert management, and incident resolution support in enterprise environments

• Experience working with cloud-native monitoring practices supporting scalable, resilient services supported by Kubernetes or similar platforms

• Industry experience supporting regulated environments (finance, healthcare, or large-scale enterprise) with compliance standards (preferred)

Day-to-Day Activities

• Deploy, configure, and support scalable observability tools across cloud and on-premises systems

• Develop and maintain dashboards, alerts, and instrumentation supporting proactive monitoring

• Collaborate with application, platform, and DevOps teams to onboard services, customize dashboards, and refine monitoring processes

• Troubleshoot performance issues, logging failures, and security incidents supporting high availability

• Automate data collection, alerting, and incident workflows to support agile response and resolution

• Support infrastructure scaling, system upgrades, and environment configuration supporting operational efficiency

• Document system architectures, dashboards, alerting rules, and operational procedures

• Review incident logs, analyze system health metrics, and support continuous improvement initiatives

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related technical field

• 5+ years supporting enterprise observability, monitoring, and incident response in cloud or hybrid environments

• Certifications supporting cloud platforms or monitoring tools (e.g., Prometheus, Grafana certifications, or cloud certifications) are advantageous

• Proven experience supporting high-availability, secure, and scalable observability environments supporting enterprise standards

Professional Competencies

• Strong analytical and troubleshooting skills supporting complex system monitoring and incident response activities

• Leadership qualities to guide teams, enforce best practices, and support operational excellence

• Excellent stakeholder communication and documentation skills supporting operational and compliance reporting

• Adaptability to evolving technologies, security, and compliance standards supporting enterprise resilience

• Strategic thinking to develop scalable, effective, and automated observability solutions supporting operational goals

• Organizational skills to manage multiple environments, dashboards, and incident response activities efficiently

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT
 

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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