The Occupational Health & Workplace Accommodation Coordinator serves as a key resource for employees, leaders, Human Resources, Occupational Health, and external partners, coordinating workplace accommodation and leave-related processes with a high degree of professionalism, confidentiality, and regulatory compliance. This role independently manages accommodation cases from intake through resolution, ensuring a positive employee experience while supporting organizational and legal requirements.
As the primary liaison for accommodation and leave management processes, the coordinator facilitates communication among employees, leadership, HR, Workplace Accommodation, Occupational Health, and third-party administrators. The role is responsible for coordinating documentation, monitoring case progress, maintaining accurate records, tracking program metrics, and ensuring timely, effective resolution of employee health and workplace accommodation needs.
In addition to accommodation program administration, this position plays a critical role in supporting Occupational Health operations through process oversight, compliance monitoring, and continuous improvement initiatives. Responsibilities include managing operational workflows, conducting audits, supporting regulatory and accreditation requirements, developing and maintaining standard operating procedures, and analyzing performance data to identify opportunities for enhanced efficiency and effectiveness.
Key Responsibilities
- Coordinate workplace accommodation and employee health processes from intake through resolution.
- Serve as a primary point of contact for employees, leaders, HR, and third-party partners.
- Manage case documentation, maintain records, and ensure data accuracy and confidentiality.
- Facilitate communication and follow-up related to accommodations, return-to-work activities, and employee health matters.
- Support compliance with ADA, FMLA, OSHA, and other applicable regulations.
- Conduct audits, monitor compliance activities, and maintain departmental documentation.
- Develop and update standard operating procedures and process documentation.
- Track and analyze program metrics and identify opportunities for continuous improvement.
- Prepare reports, presentations, and other administrative materials as needed.
- Deliver exceptional customer service while handling sensitive information with discretion.
Knowledge, Skills & Abilities
- Knowledge of ADA, leave administration, and employment-related compliance requirements preferred.
- Strong organizational, analytical, and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong attention to detail and ability to maintain confidentiality.
- Proficiency with Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint) and comfort learning new technology.
Education
- High School Diploma or GED required.
- Bachelor's degree preferred.
Experience
- Minimum of 2 years of experience in Human Resources or a related administrative function required.
- Bachelor's degree candidates with some HR support experience will be considered.
- Experience in Employee Health or Occupational Health preferred.
Compensation
In recognition of certain U.S. state and municipal pay transparency laws, St. Jude is including a reasonable estimate of the compensation range for this role. This is an estimate offered in good faith and a specific salary offer takes into account factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $26.00 - $45.50 per hour for the role of Occupational Health Administrative Coordinator.
Explore our exceptional benefits!
We are committed to a human-centered hiring experience. Technology may support portions of our process, but recruiting decisions involve human review and engagement. Learn more about our approach to AI.
St. Jude is an Equal Opportunity Employer
No Search Firms
St. Jude Children's Research Hospital does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at St. Jude via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by St. Jude.
