Ocean Planning Associate

About the Role

We’re looking for an Ocean Planning Associate based in Jakarta office, to take ownership of space planning, carrier booking, and allocation management for Flexport’s Indonesia export gateway — focusing on TPEB and FEWB tradelanes. You’ll be at the center of coordination between our internal teams, carrier partners, and clients to ensure every container sails as planned.

This role is ideal for someone who’s built strong relationships with carrier offices or has hands-on experience in carrier customer service. You’ll combine operational excellence, market understanding, and a data-driven mindset to help us scale Flexport’s ocean freight network efficiently.

What You’ll Do

1. Ocean Planning & Execution

• Manage the full cycle of shipment planning and bookings — from forecasting, allocation control, to SO release.
• Coordinate daily with Account Management, Procurement, Allocation & Yield, and carrier offices to secure capacity and protect critical shipments.
• Maintain accurate space visibility across Flexport systems (e.g., FFA, Fulfillment Management Tool - FMT) and sailing schedules.
• Drive optimal space utilization while ensuring compliance with carrier allocation rules and performance metrics.

1. Carrier Performance & Exception Handling

• Serve as the first point of escalation for booking exceptions, space shortfalls, and service disruptions.
• Leverage your relationships with carrier local offices to resolve issues quickly — SO pushes, equipment release, or rollover prevention.
• Monitor carrier KPIs (on-time performance, equipment availability, service quality) and flag trends to Procurement and Operations Excellence teams.

1. Process Improvement & Market Insights

• Identify workflow gaps and propose process enhancements to improve speed and accuracy.
• Share market intelligence and seasonal trends across internal teams to support trade-lane strategy.
• Partner with Product and Engineering to enhance planning tools and data automation.

What You’ll Bring

• 2–5 years of experience in freight forwarding, ocean carrier operations, or logistics planning.
• Proven track record of working closely with carrier local offices or directly in a carrier customer service role.
• Strong understanding of TPEB and/or FEWB tradelanes, allocation cycles, and equipment control.
• Excellent communication skills in both English and Bahasa Indonesia.
• Detail-oriented, calm under pressure, and highly organized.
• Proactive, data-driven problem solver who thrives in a fast-moving environment.