Inside the Role
The OEM Quality Engineering Supervisor is responsible for leading a team of Quality Service Technicians (QSTs) located across multiple OEM truck manufacturing facilities, including Portland, Saltillo, Santiago, and the Carolinas. This role serves as the primary liaison between manufacturing plants, customers, engineering, and quality organizations to ensure rapid containment, inspection, repair, and resolution of product defects impacting OEM customers.
The position provides leadership for field quality activities, customer complaint management, campaign execution, defect containment, and corrective action implementation while maintaining a strong focus on customer satisfaction and continuous improvement.
Posting Information
We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.
We Take Care of Our Team
What you Drive
Team Leadership & Operations
- Directly supervise and develop Quality Service Technicians (QSTs) supporting OEM truck plants in Portland, Saltillo, Santiago, Cleveland, Mt. Holly, FCCC, and other assigned customer locations.
- Establish priorities, provide technical guidance, and ensure effective execution of quality inspections, containment actions, and repair activities.
- Manage workload distribution, resource requirements, technician performance, training, safety compliance, and professional development.
Customer Complaint Resolution
- Lead investigation and resolution of OEM customer complaints related to engines, powertrain components, and associated systems.
- Coordinate cross-functional teams, including Engineering, Manufacturing, Supplier Management, Product Development, and Operations, to identify root causes and implement corrective actions.
- Ensure customer concerns are documented, tracked, resolved, and communicated to customers and internal leadership.
Defect Containment & Corrective Actions
- Lead containment activities for quality spills affecting OEM truck plants.
- Direct field inspections, audits, rework activities, and product evaluations to prevent defective products from reaching customers.
- Validate the effectiveness of corrective actions and drive issues to closure using structured problem-solving methodologies and quality tools.
Campaign Management
- Lead planning, execution, and closure of OEM quality campaigns and field containment initiatives.
- Develop inspection and repair strategies, coordinate required resources, and support campaign execution.
- Monitor campaign progress, repair completion rates, parts consumption, risks, and overall effectiveness.
- Maintain campaign documentation, reporting, and communication with customers, plant leadership, and senior management.
Quality Improvement & Support
- Coordinate the shipment of replacement parts, tools, inspection equipment, and repair materials to support containment and campaign activities.
- Analyze quality performance trends and customer feedback to identify improvement opportunities and support continuous improvement initiatives.
- Develop and present quality metrics, campaign updates, and customer complaint summaries to leadership.
- Participate in audits, customer visits, field investigations, and launch readiness activities.
- Primary Locations Supported: Portland, OR; Saltillo, MX; Santiago, MX; Cleveland, NC; Mt. Holly, NC; FCCC; and other assigned OEM customer sites. Travel Requirement: Frequent domestic and international travel as required to support customer operations, containment activities, audits, and campaign execution.
Knowledge You Should Bring
- Bachelor's degree in Engineering, Engineering Technology with 5+ years of experience in quality engineering, manufacturing, field quality, or customer quality support.
- Experience leading cross-functional problem-solving activities and corrective action implementation.
- Strong understanding of quality management systems, root cause analysis, and defect containment processes.
- Demonstrated leadership experience supervising technical teams or quality personnel.
- Ability to travel regularly to OEM customer locations and manufacturing plants.
Exceptional Candidates Might Have
- Experience supporting Class 8 truck, powertrain, engine, transmission, axle, or commercial vehicle manufacturing.
- Knowledge of quality tools including PFMEA, 8D, SPC, Control Plans, and process audits.
- Experience managing campaigns, field actions, warranty investigations, or customer complaint resolution.
- Bilingual proficiency (English/Spanish) preferred for support of Mexico-based operations.
Where We Work
This position is open to applicants who can work in (or relocate to) the following location(s)-
Detroit, MI US. Relocation assistance is not available for this position.
Schedule Type:
Onsite
At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all.
That is what we are working toward - for all who keep the world moving.
Additional Information
- This position is not open for Visa sponsorship or to existing Visa holders
- Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
- Final candidate must successfully complete a criminal background check
- Final candidate may be required to successfully complete a pre-employment drug screen
- Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
- EEO - Disabled/Veterans
Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.
For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.
