Office Assistant
6010 RHPA- Reid Medical Associates
Schedule: Day Shift. 40 hours weekly. 8:00am – 5:00pm
Type additional details specific to position and/or department.
About the Position
Under the direction of the Provider(s) and Practice Supervisor/Manager, the Office Assistant performs all front office duties including answering the telephone, scheduling patient appointments, performing check-in and check-out functions, and maintaining patient medical records. This individual works hand-in-hand with the Provider(s) and Practice Manager to achieve quality outcomes for the patient.
Overview of Responsibilities
- Answer and triage incoming telephone calls, responds to questions, takes appropriate messages, schedules patient appointments or transfers caller as necessary.
- Maintains appointment schedule by scheduling patient based on urgency, length of exam time required, and/or convenience of patient.
- Confirms next day patient appointments by contacting patient reminding of appointment time, maintains correct availability of days and rescheduling as soon as possible.
- Greets patients as they arrive.
- Collects patient co-payments.
- Verifies patient and insurance information following RHPA guidelines. All information to be accurately updated in EPIC.
- Updates chart with copies of current insurance card and patient registration forms.
- Prepares new patient charts as appropriate.
- Pulls chart, attaches patient superbill when applicable and notifies medical assistant or other appropriate party that patient has arrived.
- Verifies insurance coverage, plan benefits coverage, and verifies patient signature on various insurance forms.
- Keep patients informed of delays and explain alternatives when possible.
- Coordinate the business schedule and office schedule for the Provider(s).
- Check out patient by collecting any additional payment due for services rendered if applicable.
- Enter CPT and ICD 10 codes, when appropriate.
- Record and post charges and payments daily, when appropriate.
- Balance cash drawer and prepare deposit for Practice Manager to take to bank.
- Assist patient with billing questions as capable and refer complex problems to the Practice Manager.
- Sorts, distributes, and files appropriate mail, lab results, and transcription, and other patient data via ICS/document management accurately according to timelines established by the practice.
- Process requests for medical records to patients, and other healthcare providers according to timelines established by the practice.
- Performs all duties respectful of confidentiality and safety of all patients, employees, and Providers.
- Adheres to established quality principles and standards established by Reid Health Physician Associates and Reid Health.
- Follows up with patients that canceled/no showed their appointment.
- Monitors patient portal, Payor Coverage Portal, and e-mails daily.
This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary.
Education & Experience
- Required Experience: Six months previous clerical experience with a general understanding of insurance preferred, previous work experience in a provider office or medical related position, and knowledge of medical terminology.
- Required Education: High School Graduate or GED equivalent.
