Position Title: Office Assistant
Department: Human Resources
Reports to: Human Resources Business Partner
Work Location: On-site Position
FLSA Status: Non-Exempt / Full-Time Hourly
Union Code: Non-Union OR Non-Union
Minimum Pay Rate: $24.00
Maximum Pay Rate: $27.00
Join Our Team at Barclays Center!
Congratulations on taking the first step toward embarking on an exciting new adventure at Barclays Center! Our focus is YOU!
At Barclays Center, we're more than just a venue – we're a dynamic community driven by a shared passion for creating unforgettable live experiences. We're dedicated to nurturing our team members and empowering them to thrive in an environment where innovation, collaboration, and a love for sports entertainment intersect.
If you're someone who lives and breathes events, fueled by an unwavering passion for creating magic in every moment, then we want you to join us in shaping the future of live entertainment. Come be a part of our vibrant community, where every day offers the chance to inspire, innovate, and make memories that last a lifetime!
Our Company Values
We understand that it is important for you to know what our values are to determine if they align with yours. Our four company values, Care, Integrity, Accountability and Growth Mindset, are reflected in everything that we do here at Barclays Center. From the interview process to employee recognition, we make certain to incorporate the four values.
Key Attributes for Success
To excel in this role, candidates must possess a genuine passion for service, strong teamwork abilities, adaptability, effective communication skills, a guest-centric approach, problem-solving capabilities, and keen attention to detail. These attributes are essential for creating unforgettable experiences and maintaining a positive atmosphere for our guests. Joining our team promises not only a fulfilling experience but also an opportunity to make a meaningful difference in the lives of our guests and contribute to the success of Barclays Center.
1. Genuine Passion for Service:
- Desires to exceed guest expectations and create unforgettable experiences.
- Enjoys demonstrating enthusiasm and dedication in providing exceptional service.
- Wants to make every interaction memorable and positive.
2. Strong Teamwork Abilities:
- Enjoys collaborating effectively with colleagues and partners.
- Likes building and nurturing strong relationships within the team.
- Values the importance of teamwork in achieving shared goals.
3. Adaptability:
- Enjoys handling unexpected challenges with flexibility and composure.
- Wants to quickly adjust to changes in the environment to ensure guest satisfaction.
- Thrives in dynamic and fast-paced work environments.
4. Effective Communication Skills:
- Desires to listen attentively and respond empathetically to guests and colleagues.
- Enjoys conveying information clearly, confidently, and with warmth.
- Wants to communicate with clarity and precision to ensure understanding.
5. Guest-Centric Approach:
- Values putting guests at the center of all actions and decisions.
- Likes anticipating guest needs and consistently exceeding expectations.
- Wants to create a welcoming and positive atmosphere for all guests.
6. Proactive Problem-Solving:
- Desires to identify and resolve issues creatively and efficiently.
- Enjoys handling guest concerns with empathy and professionalism, turning challenges into opportunities.
- Likes taking initiative to address potential problems before they escalate.
7. Meticulous Attention to Detail:
- Wants to pay close attention to details that contribute to guest satisfaction.
- Enjoys ensuring every aspect of service delivery is meticulously executed to maintain high standards.
- Desires to take pride in delivering flawless experiences through meticulous attention to detail.
ESSENTIAL DUTIES & RESPONSIBILITIES: What You Will Do
- Assist with mass new hire orientations, including the I-9 verification process, mass hire file submission, and auditing new hire paperwork for accuracy and completeness.
- Send communications to arena staff regarding policy changes, office closures, and other HR updates as needed.
- Lead ordering of event meals, supplies, and other miscellaneous items to support HR and arena operations.
- Manage office budget and supply needs, ensuring resources are available and appropriately maintained.
- Schedule HR meetings, take meeting notes, and distribute recaps to the HR team and supporting arena teams.
- Provide general administrative and clerical support to the HR team and other departments as needed.
- Maintain a professional, friendly, and hospitable presence in all internal and external interactions.
- Respond to inquiries and requests from internal employees, clients, guests, and the general public, providing timely and professional assistance.
- Provide administrative support, including data entry, filing, and document preparation.
- Professionally operates a multi-line telephone console, routing incoming calls to the appropriate person or location within the arena and external corporate offices.
- Schedule meetings, appointments, and conference room usage, maintaining appointment calendars and coordinating room availability.
- Maintain company confidentiality and proprietary information in accordance with established policies and procedures.
- Ensure conference spaces are clean, organized, and maintained to create a "Best-in-Class" environment that facilitates positive relations.
- Assist with the upkeep and organization of the executive office storage room.
- Stock and maintain kitchen pantries in the executive office, administrative offices, and employee breakroom.
- Performs other duties as assigned.
CANDIDATE PROFILE: Who You Are
- The Office Assistant has 2+ years’ proven experience as a front desk representative, agent, or relevant experience.
- Bachelor's degree in HR or equivalent HR experience.
- Must be highly organized, resourceful, quick learner, and able to handle multiple projects simultaneously.
- Enterprising and self-starter with the ability to work with minimal supervision.
- Ability to work well with different personalities in a fast-paced environment and meet constant deadlines.
- Always possess a welcoming and friendly demeanor.
- Experience managing and redirecting phone calls and emails.
- Dynamic communicator and cross-department collaborator.
- Flexibility to work varying event shifts, nights, weekends and some holidays as needed.
KEY COMPETENCIES: Skills You Possess
- Proficient with Microsoft Office (Word, Excel, PowerPoint, Teams, Forms) and Zoom.
- Strong communication and people skills to provide exceptional service to employees and clients.
- Organizational skills and attention to detail are your superpowers.
- Ability to work a flexible schedule, including evenings, weekends, holidays, and extended hours based on event schedules.
- Ability to stand, walk, bend, crouch, and remain active for extended periods during events.
- Must be legally authorized to work in the United States.
- Ability to work between 32 to 40 hours per week.
- Must be legally authorized to work in the United States.
WORK ENVIRONMENT: Where You Will Be
- This position is fully on-site based in Barclays Center, located in the heart of Brooklyn, NY.
- This role requires consistent attendance to support daily operations, foster collaboration, and provide direct support to employees and business partners.
Barclays Center/Legends Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Legends Global may require an employee to perform duties outside their normal description.
