Office Manager

About the Team

Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin.

Role Overview:

As the Office Manager, you will play a key support role in the daily operations of our workplace while helping foster a sense of belonging and engagement among our employees. This multifaceted role requires a proactive and personable individual who excels at both administrative tasks and building strong interpersonal relationships.

You’ll work closely with the local leadership team, local facilities contact, and the People Experience team to ensure the space runs smoothly and is welcoming for all employees and visitors.

***This position is based at FBG’s New York office and requires on-site presence five days a week.***

Key Responsibilities:

• Office Support & Operations:
  • Support the day-to-day needs of the New York office to ensure a clean, organized, safe and welcoming work environment.
  • Assist with visitor coordination (individuals and onsite groups) including -
    • Greeting and escorting visitors
    • Social bookings
    • Staff access and badge requirements
    • Coordinating all local requirements for network, meeting room bookings, or any other logistical needs
  • Help facilitate the onboarding process for new hires by supporting office access and tours, equipment setup, and orientation in coordination with People Business Partners, hiring managers, and local IT support.
  • Be a go-to resource for FBG Employees to ensure the team has ongoing in-office support to resolve any issues impacting their work experience in the New York office.
  • Manage mail collection, distribution, and shipping
  • Manage conference room calendars including reserving bookings and resolving conflicts when they arise
  • Assist with desk assignments for new hires, visitors, utilization reports, and internal moves, ensuring seating plans are up to date and communicated.
  • Manage the inventory and ordering of:
    • Office supplies including stationery, printing materials, IT accessories, health & safety supplies, etc
    • Pantry supplies including paper products and cleaning supplies
    • Group meals and catering orders
    • Pantry snacks and beverages
  • Provide support to other satellite offices (New Jersey/Philadelphia) as needed with the purchase and coordination of office supplies and snacks, as well as general administrative support, in coordination with the local team.
  • Coordinate with local IT support to ensure company All Hands meetings are set up and executed smoothly, including AV set up and room readiness.
  • Manage office health and safety procedures, including fire drills, first aid training and coordination, emergency equipment upkeep, and compliance with local safety standards.
  • Create and maintain office guides, processes, and procedures

• Facilities Coordination:
  • Act as a point of contact for external vendors including cleaning providers, building support, and JLL, escalating any issues or requests as needed.
  • Support the coordination of maintenance and repairs within the office space, including HVAC, plumbing, electrical, and fire safety systems.
  • Assist in ensuring the office meets health and safety requirements.
  • Help maintain security protocols and liaise with the FHI security team or property management when necessary.
  • Support the submission and tracking of office expenses and budgeting needs.

• Community Engagement & Culture:
  • Assist FBG and FHI People Experience & Community Engagement Teams in planning and supporting (set up, clean up, catering orders, decorations, etc) employee engagement activities, such as wellbeing initiatives, social events, staff competitions, industry specific events (start of NFL/NBA season, Superbowl etc.) and ESG programming.
  • Organize and coordinate logistics for company-wide & seasonal events (Holiday Party), team outings, town halls, off-sites, and volunteer activities.
  • In collaboration with the Communications and People Experience team, play a lead role in delivering regular Slack & email comms to the New York team via the office slack channel including weekly updates and ad hoc notifications regarding office based issues, activities or other key updates.
  • Act as a point of contact for ongoing employee inquiries, feedback, and concerns, providing timely and empathetic support as needed.

Requirements:

• Proven experience over 5+ years in office management, administration, or a related field.
• Background in office management or facilities operations preferred
• Excellent interpersonal skills showing an ability to work collaboratively, influence and build effective work relationships within all levels within the organization, to foster a sense of community
• Strong organizational abilities with the flexibility to prioritize tasks and manage competing demands
• Collaborative and adaptable to changing team and business needs
• Good written and verbal communication skills, including the ability to convey information clearly and concisely
• Proficiency in G Suite and other relevant software applications
• A proactive and resourceful mindset with a willingness to take initiative and problem-solve independently
• Bachelor's degree or equivalent experience preferred

Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process.

For information about our benefits, please visit https://benefitsatfanatics.com/