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Grand Rapids, Michigan, United States
Onsite
Groundworks, North America's leading and fastest-growing foundation repair and water management specialist, is growing and we’re looking for leaders who want more than a title—they want ownership, influence, and the opportunity to build something that lasts.
As a leader at Groundworks, you’ll take responsibility for people, performance, and results while being supported by the strength of an award-winning organization. We empower our leaders with the tools, training, and autonomy to run their business effectively—and through our employee ownership program, your impact is tied to shared, long‑term success. If you’re motivated by accountability, development, and leading high‑performing teams, Groundworks offers a platform to grow your career and your influence.
The Office Manager is the backbone and a key player to daily branch operations. The Office Manager leads all administrative functions in compliance with all local, state and company standards and supports the businesses development and customer service functions.
Duties and Responsibilities
Serves as customer advocate and ensures that each branch department is fully engaged and connected with our customers
Supports the operation with job costing, scheduling and permitting
Communicates and works closely with Accounting and Human Resources departments to manage administrative tasks related to employees such as onboarding, pay, and timekeeping
Manages various office administrative staff
Reports, tracks, and monitors progress and improvements routinely to Operational Leaders as it relates to overall branch needs and health
Helps maintain customer service through resolution
It is an essential function of this job that the employee regularly and reliably reports to work on time each working day.
All other duties as assigned
Qualifications
Technical degree preferred but not required
2-4 years of work experience in management with direct customer service
Construction or home services experience is a plus
Working Conditions
Full-time
Onsite
Ability to sit for extended periods, use fine motor skills for tasks like typing and document handling, good vision for reading and reviewing documents, and clear communication abilities for in-person and phone interactions with employees.
Minimal physical exertion beyond basic mobility around the office environment, or travel to different locations by car or through airports and flights.
What We Offer:
