Office Manager - Baltimore (Federal Hill)

 

The Office Manager is responsible for overseeing the day-to-day operations of the clinic and is a key player in our clinic's success. They play a vital role in the planning, organization, scheduling, and workload distribution among team members to ensure the clinic is operating smoothly, all while maintaining high levels of customer satisfaction.

 

In addition, the Office Manager coordinates:

• Department-level purchasing

• Policies and procedures to ensure compliance with company standards

• Manages clinic operations in support of Clinical Director

• Provides support for daily clinic operations.

• Participates in requested performance management discussions with support from the Clinical Director and/or Lead BCBA.

 

HHF is Great Place to Work Certified™ in 2022, 2023, and 2024.

 

Responsibilities

• Operational Management and Staff Coordination:

  • Supervise daily operations and coordinate staff schedules to ensure full coverage.

  • Oversee in-clinic orientation and track progress

  • Provide support for new team members.
    
    

• Customer and Client Service:
  

  • Handle front desk activities such as greeting visitors, coordinating client and family interactions, and managing phone communications.

  • Serve as the initial escalation point for client and family inquiries, assisting with complex cases as the Clinical Director recommends.
    
    

• Scheduling and Resource Allocation:
  

  • Collaborate with the centralized scheduling department to optimize client and staff schedules.

  • Monitor and adjust daily schedules and resource allocations as needed.
    
    

• Meeting and Workflow Coordination:
  

  • Organize, schedule, and facilitate monthly team meetings.

  • Coordinate with the Clinic Director on workflow changes, schedule adjustments, and operational changes.
    
    

• Team Member Administration:
  

  • Manage attendance and ensure all times are recorded accurately.

  • Participate in the onboarding and offboarding processes, including managing logistics and collecting devices from departing staff members.
    
    

• Additional duties as assigned.

Qualifications

 

- Bachelor’s degree in healthcare, business administration, or other business-related field.

- 3 years of progressive leadership responsibilities with experience in a healthcare facility/clinic.

- Previous supervisory experience preferred in registration or clinic operations.

- Knowledge of basic customer service principles and practices.

- Thorough knowledge of computer systems, including previous experience using a client or medical database.

- Excellent verbal and written communication skills.

- Knowledge of medical terminology.

- Familiarity with and/or the ability to learn, ABA terminology.

- Ability to deliver high level of customer service.

- Must be a team player and be able to communicate with individuals at all levels of the organization.

- Strong organizational skills.

- Demonstratable time management skills.

This position requires the ability to occasionally lift and transport items weighing up to 25 pounds, such as office supplies and small equipment. Despite its primarily sedentary nature, this role involves prolonged periods of standing, frequent movement within the clinic environment, and frequent rising from a seated position.

 

Candidates must be comfortable working near young children, including potential bodily fluids, as this is an integral part of the role. Furthermore, the position involves exposure to a range of odors, fluctuating temperatures, and occasional loud noises from clients to meet the diverse needs of our clientele within the clinic setting.

 

Personality

 Detail-oriented & highly organized

 Communicative & collaborative

 Committed to purposeful care

 

The Regional Director of Operations and the Clinic Director conduct the performance evaluation.

 

Benefits

- Annual bonus plan

- $24-30/hr

- Medical, dental, vision benefits

- 401k with match

- Short & long term disability

- PTO, Paid holidays, and paid family leave

- Paid employee referral program

- Opportunities for career advancement