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Augusta, Maine, United States
Onsite
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Department of Administrative Services
Maine Revenue Services
Opening Date: October 20, 2026
Closing Date: November 3, 2026
Grade/ Admin Unit:16 / Administrative Services
Job Class Code: 6546
Salary: $19.60 - $28.25 / Hourly
Position Number: 016303899
Location: Augusta
DESCRIPTION:
This position provides administrative support performing complex, varied office tasks requiring the operation of technical office equipment. Responsibilities require using independent judgment, initiative, and discretion to make decisions on various matters, including the interpretation of tax laws, MRS rules and regulations, and departmental policies and procedures. Required abilities include maintaining knowledge of tax procedures and tax forms, as well as ensuring appropriate processes are followed. Necessary skills consist of effective communication, exceptional customer service, attention to detail, and accuracy. This position requires adaptability due to the cross-functional aspects of the job.
REPRESENTATIVE TASKS:
An Overall View
The day is service-driven and adaptive, balancing structured queue work with real-time taxpayer interaction and frequent shifts in priority.
Preparation & Readiness
This block sets momentum for the day and requires sustained concentration with minimal interruption.
Early Demand
As phone lines open, you begin answering incoming taxpayer calls, providing clear guidance while interpreting tax laws, MRS rules, and TCC procedures. Early calls often set the tone—taxpayers needing direction, reassurance, or clarification—so the morning requires calm communication and strong customer-service skills.
This period blends structured work with live interaction, and priorities can shift quickly based on call volume.
Processing & Resolution
As call flow stabilizes, more time is spent in assigned processing queues.
This is a detail-heavy stretch that requires sustained focus and precision, with frequent reference to tax forms, procedures, and internal guidance. Calls still come in, so the workday alternates between deep concentration and immediate response, often multiple times an hour.
Cross-Functional Support & Complex Cases
Work can often become more varied and judgment based. You may be assigned more complex items, help resolve unusual taxpayer situations, or assist other OPC units as needs shift. This is also when cross-training support happens—answering questions, demonstrating procedures, or helping newer staff navigate systems and workflows.
Adaptability is key here: priorities may change quickly depending on call volume, backlog levels, or operational needs identified by management.
Completion & Continuity
The final part of the day focuses on closing loops—finishing assigned work items, ensuring documentation is complete, and confirming that processed items meet accuracy and policy standards. Any updates needed for tracking or statistics are completed so the next day starts with reliable information.
In Summary
KNOWLEDGES, SKILLS, AND ABILITIES REQUIRED:
Representative Tasks & KSA’s are cumulative across the Office & Administrative Support Job Family. All positions in this classification assume the Distinguishing Characteristics & KSA’s of: Office Assistant I, Office Assistant II, Office Associate I, and Office Associate II.
MINIMUM QUALIFICATIONS:
Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a proficient knowledge of modern office practices to perform advanced administrative support tasks requiring specialized skills, and 2) the ability to use independent judgment, initiative, and discretion to make determinations on varied matters. All positions in this classification assume the qualifications of: Office Assistant I, Office Assistant II, Office Associate I and Office Associate II.
LICENSING/REGISTRATION/CERTIFICATION REQUIREMENTS:
Some positions may require possession of a valid Class B Maine Motor Vehicle Operator’s License.
APPLICATION INSTRUCTIONS:
Please submit a cover letter along with a current resume and three (3) professional references.
In order for us to properly determine if you meet the minimum qualifications for any posting, you must be sure your resume includes the month and year for any relevant experience listed. Your resume should include the duties and responsibilities associated with each position. Any experience that was not full-time employment should be identified as such.
CONTACT INFORMATION: For more information or questions specific to the position, please contact recruiting.ggsc@maine.gov
The selected candidate will be required to pass the required background checks (fingerprinting may be required) as a condition of employment.
BENEFITS OF WORKING FOR THE STATE OF MAINE:
No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:
State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.
Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.
There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.
As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.
If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.
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