Summary Statement:
As a Security Officer at Resorts World Las Vegas, you will take pride in serving as a brand ambassador while ensuring a safe and welcoming environment. In this dynamic role, you will patrol designated areas, maintain static posts, and respond to emergencies, medical incidents, disturbances, and service requests. You will play a key part in upholding the safety and security of our guests, team members, and vendors while delivering the exceptional customer service that defines our world-class resort experience.
Primary Job Duties: Includes but is not limited to:
- Provide world-class service while maintaining awareness of safety and security concerns.
- Follow company brand standards when interacting with guests and team members.
- Act as a first responder during emergency situations, medical incidents, disturbances, or assistance requests.
- Maintain working knowledge of the facility, scheduled events, and property layout to assist guests and team members.
- Assist with currency drops and fills on the casino floor.
- Gather and document pertinent information related to security incidents involving guests, team members, or the facility.
- Prepare and present voluntary statements and detailed incident reports.
- Obtain and maintain all position-specific licensing
- Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
- Perform other job-related duties as requested.
Qualifications: Includes but is not limited to:
- Ability to successfully complete a physical agility test, both pre-hire and biannually post-hire.
- Ability to exercise good judgment and perform under stressful conditions.
- Ability to successfully complete the internal Security Officer Training Academy.
- Ability to successfully complete repulse spray training.
- Ability to successfully complete baton training.
- Ability to attend and pass all recurring mandatory training, including legal updates, defensive tactics, handcuffing techniques, first aid, and CPR/AED certification.
- Ability to participate in evacuation procedures to assist guests and team members during emergencies.
- Ability to operate assigned security equipment.
- Working knowledge of Microsoft Office and various computer programs.
- Effective communication skills in both written and spoken English.
- Polished, professional appearance and demeanor.
- Ability to obtain and maintain full knowledge and understanding of company and departmental policies, procedures, rules, and regulations.
- Ability to work varied shifts, including nights, weekends, and holidays.
Preferred:
- Previous experience working in a large, luxury resort setting.
- 1-3 years of experience in a related field or equivalent.
Minimum Education and Experience:
- At least 21 years of age.
- High School Diploma or equivalent.
- 1 year of previous Security, Law Enforcement or Military experience.
Certificates, Licenses, Regulations:
- Proof of eligibility to work in the United States.
- Perform basic first aid, CPR or AED application.
- Ability to pass a 5-panel drug test.
- Ability to obtain the following:
- Alcohol Awareness Card
- Nevada Gaming Card
- Nevada Drivers' License
- CPR Certification
Physical Demands:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Work is typically performed in a resort environment, both indoors and outdoors, with regular patrols throughout the property.
- Ability to patrol the property and access all areas quickly.
- Physically able to capture, restrain, and detain individuals when necessary.
- Must be tolerant to varying conditions of noise level, temperature, illumination and air quality
- Prolonged sitting/standing.
- Bending and reaching
- Transporting, pushing, pulling, lifting and maneuvering items weighing between 50-150 lbs.
- Eye/hand coordination.
- Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.
At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.
- Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
- Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
- Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
- Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
- Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.
