Let's Write Africa's Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
At OM Bank, we strive to attract great people who are passionate about coming together for a higher purpose- building something unique and aspirational, always aiming to be the best they can be. We are rooted in our purpose of inspiring and enabling our customers to grow and sustain their prosperity.
OM Bank is seeking a highly experienced Systems Analyst to deliver high-quality systems analysis across integrated technology platforms, including Core Banking, Salesforce CRM, branch channels and the mobile app.
The incumbent will collaborate closely with cross-functional squads throughout the design, analysis, and delivery phases, contributing to solution design, integration analysis, and governance processes
KEY RESULT AREAS
- Lead systems analysis efforts at a programme and project level.
- Conduct business and technical requirements gathering, analysis, and impact assessments to ensure requirements and expectations are clearly defined and met.
- Support and perform system and business capability impact assessments, focusing on operational impacts, system dependencies, and integration points.
- Translate business requirements into detailed functional and technical specifications.
- Define system functionality, usability, reliability, performance, support, and other non-functional requirements, ensuring comprehensive documentation.
- Provide technical expertise in identifying, evaluating, and developing cost-effective system solutions that meet business requirements and align with the existing technical landscape.
- Ensure solutions comply with enterprise architecture standards and regulatory requirements.
- Work collaboratively with business stakeholders, project and programme teams, engineering teams, and architects to deliver sustainable and scalable technology solutions.
- Lead cross-functional teams in identifying opportunities for technology-driven improvements across the business.
- Facilitate resolution of change requirements during development and testing phases.
- Troubleshoot and resolve complex technical and system issues, applying structured problem-solving approaches.
- Diagnose complex issues reported by end users, identify root causes (system or process), and recommend sustainable remediation solutions.
- Introduce continuous process improvements and document system processes and integrations using standard modelling notations such as UML and BPMN.
ROLE REQUIREMENTS
- A relevant IT degree such as BSc Computer Science, Information Systems, BCom Informatics, or equivalent.
- Diploma in Business Analysis (advantageous).
- TOGAF certification (advantageous).
- 5+ years’ experience as a Solution Analyst, Systems Analyst, or Business Systems Analyst, preferably within the financial services sector.
- 5+ years’ industry experience working in complex enterprise technology environments.
- Strong experience in business and systems analysis across integrated and interdependent systems.
- Proven experience within financial services, including banking, insurance, investments, or fintech.
- Strong understanding of financial products, business processes, and regulatory environments.
- Experience contributing to or supporting digital transformation initiatives within financial sector.
- Exposure to Agile and Waterfall project delivery.
- Exposure to hybrid and multi-cloud environments (advantageous).
Behavioral Skills:
- Strong analytical and problem-solving skills.
- Ability to navigate ambiguity and complexity in dynamic environments.
- Sound decision-making and judgment capabilities.
- Effective time management and prioritisation skills.
- Strong stakeholder management and relationship-building abilities.
- Proven negotiation and influence skills.
- Excellent facilitation skills to drive discussions and outcomes.
- Strong teamwork and collaboration orientation across cross-functional teams.
- Ability to identify and apply improvement opportunities.
Technical Skills
- Requirements definition and documentation
- Process mapping and analysis
- UML modelling
- BPMN modelling
- Systems integration across interconnected platforms
Skills
Adaptive Thinking, Analytics Software, Application Development, Business Intelligence (BI) Analysis, Computer Literacy, Database Reporting, Data Compilation, Data Controls, Data Modeling, Data Recovery, Evaluating Information, Gap Analysis, IT Architecture, Requirements Development, User Requirements Documentation
Competencies
Action Oriented
Business Insight
Cultivates Innovation
Customer Focus
Manages Complexity
Optimizes Work Processes
Education
NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent
Closing Date
11 June 2026 , 23:59
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
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