Onboarding Delivery Manager - Group Digital

Company Description

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services. 

Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance. 

Bring your curiosity, ambition and unique perspective, and help us continue reimagining insurance through innovative thinking, digital capability and a commitment to better outcomes for the people who depend on us.

Job Description
The Delivery Manager, Group Onboarding plays a pivotal role in ensuring the successful delivery of onboarding solutions for TAL's superannuation partners. Leading the end-to-end delivery lifecycle across multiple teams, this role drives the implementation of partner platforms and fund onboarding initiatives, ensuring outcomes are delivered on time, to a high standard, and with a strong focus on partner experience. Working closely with Product, Technology, and external partners, the Delivery Manager coordinates priorities, manages risks and dependencies, and empowers cross-functional teams to deliver value efficiently while supporting TAL's strategic growth objectives. You are accountable for the delivery health of VS1: risk and dependency tracking, release readiness, cross-platform coordination (cloud, cyber, infra), and the testing and UAT processes that determine what ships and when. You set prioritisation when demand exceeds capacity, remove roadblocks that impede flow, and empower teams to deliver value efficiently end-to-end across the value stream.

In this role you will:

• Own end-to-end delivery cadence across VS1, optimising ways of working to improve flow and enable rapid iteration.
• Set and maintain prioritisation across squads when demand exceeds capacity, drawing on inputs from business, product, and technology.
• Own the internal testing process and release readiness gates, determining the when and how of what ships.
• Identify delivery risks early and develop mitigation strategies to minimise impact on delivery commitments.
• Respond to shifting partner needs, business goals, or market conditions by adapting plans and execution as necessary, while maintaining delivery integrity and stakeholder transparency.
• Maintain delivery health metrics and provide regular, accurate reporting on delivery status, risks, and progress.
• Serve as the primary delivery interface for super fund partners and Administrators, coordinating implementation activities and ensuring partner-facing commitments are met with clarity and accountability.
• Lead and support delivery team members through coaching, feedback, and professional development.

Qualifications

• At least 5 years of delivery management experience in a technology organisation, with a proven track record of leading end-to-end software delivery across multiple squads or workstreams
• Demonstrated experience operating in a product and value stream-oriented delivery model, with strong understanding of agile principles, delivery cadence, and continuous delivery practices
• Experience managing delivery in a regulated industry, ideally financial services or insurance, including familiarity with compliance and regulatory obligations as part of delivery planning
• Experience coordinating cross-functional dependencies across technology domains (cloud, cyber, infrastructure) and managing delivery risk in complex, multi-team environments
• Solid understanding of testing and release management processes, including UAT coordination across multiple business units and fund-side stakeholders
• Experience in partner or customer-facing delivery programmes, including managing external expectations, implementation coordination, and change communication
• Tertiary qualification in a relevant discipline, or equivalent professional experience

Benefits

At TAL, we're committed to helping our people thrive both professionally and personally. Depending on your role and eligibility, benefits may include:

• Flexible and blended ways of working that support your work and personal commitments.
• Access to learning, leadership development programs, LinkedIn Learning and global career opportunities through the Daiichi Life Group.
• TAL-funded Life, Income Protection and Total & Permanent Disability insurance, plus employee insurance discounts.
• Wellbeing support including Employee Assistance Program services, wellbeing resources, annual flu vaccinations and health initiatives.
• Additional leave benefits including paid parental leave, wellbeing leave, community leave and purchased leave options.
• Access to TAL Rewards Plus, offering discounts at hundreds of popular retailers and services.

Our Commitment to Inclusion

We're proud to be recognised as an Employer of Choice for Gender Equality and maintain partnerships with organisations including Diversity Council Australia, Australian Disability Network and Pride in Diversity. Through our Innovate Reconciliation Action Plan, we're also committed to building meaningful relationships, creating opportunities and contributing to positive outcomes for Aboriginal and Torres Strait Islander peoples.

We welcome applications from people with diverse experiences, perspectives and backgrounds and are committed to providing an inclusive recruitment experience for all candidates. Need adjustments during the recruitment process? Let our team know by getting in touch with us here we’re here to support you.

If you are already a TAL employee, please apply via the Jobs Hub in Workday. This is important to ensure that your application is recorded accurately.