RELOCATION ASSISTANCE: No relocation assistance available
CLEARANCE REQUIRED FOR START: No
CLEARANCE TYPE: None
TRAVEL: No
Description
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.
Onboarding Lead Administrator / Human Resources Assistant 4
Northrop Grumman is seeking an Onboarding Lead Administrator responsible for facilitating a seamless, customer-centric onboarding experience for our new hires and transferring employees. This person will serve as the Lead Administrator for an assigned customer group interacting with other administrators, pre-hires, hiring managers, IT, HR, and external vendors. General Onboarding responsibilities include processing offer acceptance, initiating pre-employment investigations, coordinating and communicating various onboarding activities, and processing the new hire or transfer record upon completion of the Onboarding process. The Lead Administrator must be self-motivated, highly flexible, possess strong initiative and be willing to assist with processing cases in addition to lead duties.
This role will be onsite out of Irving, TX.
Typical Work schedule is 9 AM to 6 PM, Monday through Friday with ability to be flexible during surge periods.
Lead responsibilities include, but are not limited to:
- Serve as primary point of contact and subject matter expert for assigned customer group and the onboarding administrators to the customer group, communicating status, and ensuring timely completion of action(s)
- Distribute work to Onboarding Administrators and monitor workloads, adjusting where needed
- Lead and coordinate weekly meetings with internal sector and business service to ensure performance is within acceptable agreed upon levels.
- Monitor schedules and time Onboarding Administrators take to ensure it is within reasonable time limits for the tasks.
- Train and assimilate new staff; retrain current staff as needed by documenting progress of competency of the understanding of the process, technology, and Service levels.
- Work with leadership to make recommendations and to drive service level performance.
- Respond to / resolve escalations
- Monitor onboarding cases and transactional accuracy for assigned Onboarding Administrators
- Escalate cases to management where necessary, i.e., cases that are considered high impact and risk such as VP or Director escalations, impact to pay, process improvements, policy changes, etc.
- Monitor service performance, identify trends, and work with onboarding administrators or appropriate resources to address issues/deficiencies.
- Participate in and foster employee engagement activities
- Provide feedback to management on staff performance, process improvement opportunities and customer concerns.
- Maintain process documentation ensuring it is always up to date.
- When necessary, maintain a case load of onboarding cases in addition to lead duties
Basic Qualifications:
- High school diploma or equivalent required with 6 years of experience or a Bachelor’s Degree with 2 years of experience or Associates Degree with 4 years of experience.
- 2 years of experience within a similar role leading / directing work of others
- Ability to work on site in Irving, TX
- Proficiency with the Microsoft Office suite (Excel, Word, and PowerPoint)
- Previous experience interacting with customers in a service environment
- Strong customer service and problem-solving skills
- Strong technical aptitude
Preferred Qualifications:
- Experience using ServiceNow, Workday, Aires/MobilityX
- Previous experience in all areas of offer and new hire and transfers processes within Northrop Grumman
Primary Level Salary Range: $58,300.00 - $97,100.00
The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.
The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.
Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
