Onboarding Operations Specialist

Accountabilities

• Manage the end-to-end onboarding journey for new employees, ensuring all required documentation, verification steps, employment packages, and operational requirements are completed accurately and on time.
• Take ownership of onboarding cases from initiation through completion, proactively resolving issues and responding effectively to employee questions throughout the process.
• Work closely with Mobility, Benefits, Lifecycle, Payroll, and other relevant teams to coordinate onboarding activities and deliver a seamless experience for clients and their employees.
• Review, prepare, and manage employment contracts and other legally binding documentation while maintaining high standards of accuracy and compliance.
• Maintain employee data with a strong focus on accuracy, security, confidentiality, and adherence to applicable data-handling requirements.
• Support operational reporting, audits, data integrity initiatives, and other compliance-related activities that contribute to reliable and efficient onboarding operations.
• Monitor onboarding workflows and identify recurring challenges, bottlenecks, and opportunities for process improvement.
• Champion automation opportunities that reduce manual work, improve consistency, and increase the scalability and efficiency of onboarding processes.
• Maintain and improve knowledge and content resources to ensure teams have access to accurate, organized, and up-to-date operational information.
• Contribute to a culture of continuous improvement by sharing insights, proposing solutions, and helping implement changes across onboarding operations.

Requirements:

• Strong professional experience in operations, ideally within people operations, HR operations, employment services, legal contracting, or a related field.
• Solid understanding of employment contracts and other legally binding documents, particularly in an HR or people-management context.
• Experience working in fast-paced, cross-functional environments, preferably within startups, scale-ups, or other high-growth organizations.
• Strong attention to detail and the ability to manage sensitive information accurately, consistently, and confidentially.
• Excellent written and spoken English at a business level, with strong communication skills and the ability to present information clearly and professionally to diverse audiences.
• Strong organizational skills and the ability to manage multiple priorities while maintaining ownership of individual cases and operational responsibilities.
• Ability to work independently while collaborating effectively with international and distributed teams, proactively seeking support when needed.
• Comfortable working asynchronously and adapting to flexible working hours when required to support global operations.
• Strong technical adaptability and confidence using digital collaboration, documentation, communication, and project-management tools.
• Familiarity with platforms such as Notion, Slack, Zendesk, Google Workspace, or comparable tools is an advantage.
• Experience organizing, maintaining, and updating knowledge bases, operational documentation, or other content resources.
• A proactive, collaborative mindset with a strong sense of accountability and a willingness to continuously improve processes.
• Additional language skills are considered a plus.

Benefits:

• Fully remote work with the flexibility to work from anywhere.
• Flexible paid time off.
• Flexible working hours within an asynchronous working environment.
• 16 weeks of paid parental leave.
• Mental health support services.
• Stock options.
• Learning and professional development budget.
• Home office budget and IT equipment.
• Budget for local in-person social events or coworking spaces.
• Globally distributed, remote-first environment with a strong focus on life-work balance.
• Annual salary range of $28,200–$63,450 USD, with actual compensation determined by factors including location, transferable or job-related skills, experience, relevant training, business needs, and market conditions.
• Opportunity to contribute to global onboarding operations and improve processes supporting employees across multiple countries and employment environments.