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Makati, Philippines
Onsite
The Onboarding Specialist (OBS) is a client-facing coordination role responsible for managing candidate movement and client requirements throughout the hiring and onboarding process. The OBS coordinates candidate endorsements, prepares candidate briefs, schedules and monitors interviews, conducts client and candidate follow-ups through email, messaging, and Dialpad, obtains interview feedback, coordinates onboarding requirements, handles concerns and escalations, maintains accurate tracking, and works closely with Staffing/Recruitment and Customer Success. Under the updated process, the OBS is also responsible for proactively repurposing qualified candidates who are not selected for a particular requirement and coordinating them for other suitable active opportunities within the required timeline.
Key Responsibilities
1. Candidate Endorsement & Coordination
Note: The OBS role is primarily focused on coordination and candidate movement, rather than candidate sourcing or recruitment screening.
2. Client Communication
3. Candidate Communication
4. Interview Coordination & Management
5. Calls & Follow-Up
The OBS performs regular calls as part of the daily workflow.
6. Interview Feedback & Candidate Movement
7. Candidate Repurposing
A major responsibility under the updated OBS process is the proactive repurposing of candidates.
8. Onboarding Coordination
9. Client Concerns & Escalations
10. Internal Coordination
This role works closely with Recruitment, Customer Success, and other Internal Teams
11. Tracking & Documentation
The OBS is responsible for maintaining accurate records of ongoing activities.
Required Skills & Qualifications
