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Petaling Jaya, Selangor, Malaysia
Onsite
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
This role requires strong technical expertise, hands-on onsite support experience, and effective collaboration with Level 3 teams, vendors, and customer stakeholders.
Key Responsibilities
Technical Support & Operations
Provide Level 2 onsite support for network and infrastructure technologies including:
LAN, WAN, and Wireless Networks (Cisco Router, switches, WLC and access points) (Aurba WLC and access points)
IP Telephony and Unified Communications (Cisco Webex CC)
Audio Visual (AV) and Video Conferencing systems (Polycom and other)
Firewalls and basic network security components (PaloAlto)
Building Security Systems (CCTV, access control, alarm systems)
Pervasive wireless, Telecommunication systems and structured cabling
Perform fault isolation, troubleshooting, and root cause analysis for incidents and service degradations
Execute network changes, migrations, upgrades, and installations as per change management processes
Support planned maintenance activities and emergency restoration efforts
Incident, Problem & Change Management
Handle and resolve incidents and service requests within SLA timelines
Escalate complex issues to Level 3 or vendors with proper documentation and technical analysis
Participate in problem management investigations and preventive actions
Adhere to ITIL-based processes for incident, problem, and change management
Customer & Stakeholder Engagement
Act as an onsite technical representative for NTT DATA at customer locations
Communicate clearly with customers regarding issue status, resolution progress, and service impact
Support service reviews, audits, and onsite inspections as required
Documentation & Reporting
Maintain accurate technical documentation, runbooks, and network diagrams
Update incident records, change logs, and asset information in ticketing systems
Contribute to knowledge base articles and standard operating procedures (SOPs)
Required Skills & Qualifications
Education & Experience
Diploma or Bachelor’s degree in Information Technology, Engineering, or related field
3–5 years of hands-on experience in onsite network / infrastructure support in enterprise or managed services environments
Technical Skills
Solid understanding of:
LAN, WAN, and Wireless networking concepts
IP Telephony and VoIP fundamentals
AV and video conferencing technologies
Firewall fundamentals and basic security principles
Building security and surveillance systems
Telecommunication systems and cabling standards
Experience with network troubleshooting tools and methodologies
Familiarity with enterprise environments and SLA-driven support models
Tools & Processes
Experience using ITSM / ticketing tools (e.g., ServiceNow or equivalent)
Understanding of ITIL processes and operational best practices
HSE processes
Workplace type:
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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