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Fort McMurray, AB, Canada, Canada
Onsite
If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!
COMPANY OVERVIEW:
Flowserve is the recognized world leader in supplying pumps, valves, seals, automation, and services to the power, oil, gas, chemical, and other industries. With more than 18,000 employees in more than 55 countries, we combine our global reach with a local presence.
If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!
If you would enjoy working for a people focused corporation with strong Values and Behaviors that drive business decisions, then Flowserve is the place for you.
Flowserve Values: People, Safety, Integrity, Innovation, Ownership, and Excellence.
Flowserve Behaviors: Enterprise Mindset, Deliver Beyond Expectations, Act and Learn, Trust and Respect, Be Safe, Embrace change, and Act with Integrity.
Role Summary:
This role is responsible for providing technical customer support in the pre-order and post-shipment phases to external Flowserve customers. Additional responsibilities include troubleshooting existing applications through seal failure analysis and trouble job support. The Onsite Aftermarket Engineer is considered the “go-to technical expert” for Flowserve’s entire pump/valve/seals and systems product portfolio and is heavily relied upon to provide technical expertise and recommendations to achieve reliable product operation. The incumbent reports to the Aftermarket Engineering Manager.
Accountabilities
• Drive a culture based on customer focus, ethics and commitment for continuous improvement and safety
• Foster cooperation between Sales, Commercial Operations, Order Engineering support of Business Unit personnel with respect to the customer needs.
• Provide technical product information external customers.
• Complete failure analysis reports as required to support customers.
• Provide root cause analysis support for troubleshooting existing applications and providing recommendations to improve product reliability.
• Use standardized tools such as FEA to analyze new and existing products.
• Provide product selections guidance to sales and application engineers on high duty applications.
• Provide training to Application and Sales engineers and customers.
• Support CIP/Lean projects to improve efficiency and quality
• Support technical review of customer repairs
• Develop and oversee test programs to address customer performance issues and validate performance of custom designs
Knowledge, Skills & Abilities
• Engineering degree or equivalent with minimum 3 years rotating equipment and/or sealing equipment experience.
• Knowledge of Flowserve and/or competitor Seal Products is highly desired.
• Experience with root cause analysis, troubleshooting, and detailed engineering analysis.
• Able to effectively deliver information via email, phone calls, reports, and in person.
• Person must be motivated and hard working with a sense of urgency to meet Customer expectations in a timely manner.
• Strong interpersonal skills with ability to work independently and within a team.
• Strong computer skills and experience with MS Product Suite and various Engineering software.
• Onsite/field experience a plus.
• Engineering degree or equivalent with minimum 3 years rotating equipment and/or sealing equipment experience.
• Knowledge of Flowserve and/or competitor Seal Products is highly desired.
Flowserve is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, age, gender, sexual orientation, national origin, veteran status, or other protected characteristics. Flowserve is committed to compliance with all fair employment practices regarding citizenship and immigration status. Flowserve does not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers as per the Pay Transparency Nondiscrimination Provision.
If you are a qualified individual with a disability and/or a disabled veteran and are unable to or limited in your ability to access FlowserveCareers.com, you can request accommodation via Employment@Flowserve.com. Please make sure the subject line of your email includes "Accommodation Request".