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Guayaquil, Guayas, Ecuador
Onsite
Your Role and Impact
As a Field Service Rep, you are responsible for coordinating with customers in field issues, warranty complaints and resolutions. You will carry out and support site commissioning, service and repair jobs at customer sites.
Key Responsibilities:
• Order processing and acceptance.
• Prepare cost estimates minus discounts according to specifications.
• Schedule orders.
• Prepare quotations for standard products according to predefined lists.
• Read and evaluate customer specifications and customer requirement documents.
• Compile technical and commercial offer documents.
• Build and maintain strong customer relationships.
• Support customers during site visits- Process customer complaints.
• Find, develop and implement technical solutions for special problems.
• Coordinate with internal and external customers effectively.
• Establish safe and proper work area and follow all safety requirements.
• Perform in-house and on-site repairs and service activities.
• Provide technical support and training as needed- Other duties as assigned,
Required Qualifications
• Bachelor's degree in Mechanical Engineering, Industrial Engineering, or a related field.
• Experience with pumps, hydraulic systems, or field service operations.
• Knowledge of vibration analysis and hydraulic system performance.
• Experience serving customers in oil & gas, power, chemical, water and other general industries.
• Able to work well with a team.
• Proficient in Microsoft Office, including Word.
• Proficiency in English (written and spoken).
• Willingness to travel extensively (60–80% of the time).
• Valid driver's license and ability to travel to customer sites.
Preferred Qualifications
• SAP knowledge in SD;MM;PP.
• Knowledge of AutoCAD, Solid Works or any technical drawing tools are a plus.
• Knowledge of instrumentation, controls, or programming.
• Experience with API 686 standards.
What We Can Offer You
At Flowserve, you'll find a range of options to fit your, and your family's, needs. We want to provide our team with the right resources to invest in your physical, mental and financial well-being no matter where you sit or what stage of life, you're in.
Our benefits include:
• Competitive Salary
• Medical, Dental & Vision Insurance
• Retirement Planning & Financial Wellness Resources
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• Short- and Long-Term Disability
• Parental Leave
• Life, Supplemental Life, Child, Spousal, and AD&D Insurance
*Benefits vary by job, location and/or collective bargaining agreement.
If this sounds like the opportunity that you have been looking for, please click Apply.
Benefits
• Hospitalization, Surgery & Maternity Insurance (HCM)
• Life Insurance
• Emergency Medical Assistance
• Food Vouchers (Meal Allowance)
• Vacation Bonus