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Boston, Massachusetts, United States
Onsite
In this role, you will report to the Territory Area Manager and will work closely with the Avantor’s Advanced Laboratory Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.
Location: Boston, MA
Schedule: 4-day work week, 10-hour shifts. Operations run 7 days per week. Employees will be assigned to a fixed schedule that may include weekdays and/or weekends based on business needs.
Shift 1: 6:00 AM - 4:30 PM
Shift 2: 12:30 PM - 11:00 PM
Salary range: $94,500 - $103,950 annually, plus eligibility for up to a 5% annual bonus
Benefits:
Health & Wellness
Time Off
Financial Well-Being
What we’re looking for
Education:
• High school diploma or equivalent required; Higher Education degree in supply chain, business, or life sciences preferred
Experience:
• 5-7 years of experience in laboratory services, warehouse, logistics, or inventory management operations, experience working within a cGMP supply chain environment and/or with GMP regulations required.
• 2-3 years of formal supervisory experience with direct reports and full performance management responsibility
• Documented experience leading operational improvement initiatives
• Experience in a client-embedded services or regulated facility environment
Technical Skills:
• Proficiency with inventory management systems (SAP, Workday, LIMS, Oracle or equivalent) including reporting and analytics modules
• Intermediate Excel skills including pivot tables, lookup functions and basic data analysis
• Ability to analyze operational data and communicate findings to non-technical audiences
• Working knowledge of continuous improvement methodologies (Lean, Six Sigma)
ENVIRONMENTAL WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
Typically works in a customer or office environment with adequate lighting and ventilation and a normal range of temperature and noise level. May involve site visits to customer laboratories and warehouses. The role requires the associate to talk, hear, sit, stand, walk, and use a computer for extended periods.
• Sit and use a computer for extended periods.
• Walk customer facilities during site visits.
• Occasionally lift, carry, push, or pull up to 25 pounds (12kg).
How you will thrive and create an impact
Avantor’s Advanced Laboratory Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support. In this role you will:
Site Operations Leadership
• Own day-to-day operational delivery for the assigned site or functional scope, including scheduling, task prioritization, exception management and daily warehouse operations management in a cGMP environment.
• Set and communicate daily, weekly and monthly operational goals aligned to site and account-level plans
• Monitor real-time operational dashboards; reallocate resources proactively to maintain service levels
• Lead daily huddles and weekly operations reviews with the team and client contacts
• Serve as the escalation point of contact for operational issues during assigned shift and on-call periods
• Coordinate cross-functional responses to high-priority or high-impact customer requests
Workflow Design & Continuous Improvement
• Identify opportunities to streamline workflows, reduce non-value-added steps, and improve service quality
• Design and pilot workflow changes within authority; document and institutionalize successful improvements
• Recommend broader enhancements requiring Operations Manager or client approval, with supporting data and business case
• Lead or participate in site-level continuous improvement projects using structured problem-solving methods
• Partner with peer supervisors across the account to standardize effective practices
• Track and report improvement outcomes on productivity, quality, and client satisfaction metrics
Operational Problem Solving & Analysis
• Analyze operational data including service level reports, cycle count variances, and customer feedback to identify trends and root causes
• Develop and implement practical solutions for operational issues within scope of authority
• Escalate issues requiring broader intervention with fully developed root-cause analysis and proposed corrective actions
• Partner with Quality and Compliance teams on CAPA (Corrective and Preventive Action) activities
• Facilitate structured problem-solving sessions with the team (5-Why, Fishbone, or similar)
Performance Management & Talent Development
• Conduct performance reviews, goal setting, and development conversations for all direct reports on the Avantor HR cycle
• Identify and develop high-potential associates; maintain an active advancement pipeline for peer-level and roles
• Design and deliver team-level development activities including cross-training plans and skill-building exercises
• Lead or support hiring activities for associate and specialist roles; participate in interview panels for peer supervisor openings
• Partner with HR on complex employee relations matters, performance improvement plans, and progressive discipline
• Recognize strong performance formally and informally; nominate team members for awards and advancement
Vendor & External Partner Coordination
• Serve as the site-level point of contact for key vendors and third-party logistics partners
• Coordinate inbound delivery schedules, resolve shipment exceptions, and manage vendor performance issues within scope
• Participate in vendor performance reviews alongside the Operations Manager and Procurement
• Ensure vendor activities on-site comply with client access, safety and quality protocols
• Escalate vendor performance concerns to the Operations Manager with supporting documentation
Client Relationship Management
• Serve as a primary day-to-day relationship holder with client lab management and site leadership
• Lead regular operational reviews with client stakeholders, presenting service level performance and improvement initiatives
• Capture, log and respond to client feedback, service requests and complaints within defined SLAs
• Support account-level business reviews alongside the Operations Manager with analysis and site-specific insights
• Participate in client audits and regulatory inspections as the site operational lead
Safety, Quality & Compliance Oversight
• Own site-level safety performance for the assigned team; lead incident investigation and CAPA implementation
• Conduct regular documented safety walk-throughs and partner with client safety teams on joint audits
• Ensure all training certifications are current across the team; prevent assignment of work to associates with lapsed qualifications
• Lead team engagement in hazard identification and near-miss reporting
• Participate in internal Avantor quality audits and client-led compliance reviews
Workforce Planning & Budget Support
• Partner with the Operations Manager on site-level workforce planning, including headcount forecasting and schedule design
• Review and approve timecards, overtime, and PTO requests within approved budget parameters
• Monitor labor hours, overtime trends, and productivity metrics; flag variances with recommended actions
• Support preparation of site-level operating budget inputs and contribute to account-level financial reviews
• Manage small discretionary spend (team supplies, minor equipment) within delegated authority
Administrative & Reporting
• Compile and deliver weekly and monthly site operational reports for internal and client leadership
• Maintain accurate personnel records, training documentation and performance files in coordination with HR
• Document and maintain site SOPs, work instructions and training materials
• Support new business proposals and site expansion activities with operational input as requested
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?
Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!
Pay Transparency:
The expected pre-tax pay for this position is
$67,500.00 - $108,675.00Actual pay may differ depending on relevant factors such as prior experience and geographic location.
EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
For more information about equal employment opportunity protections, please view the Know Your Rights poster.
Privacy Policy:
We will use the personal information that you have submitted to us in order to consider your application for the relevant role.
Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.
3rd Party Non-Solicitation Policy:
By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.