Position Overview

The Surgical Coordinator at United Health Services (UHS) plays an important role in helping patients navigate the surgical process from planning through procedure readiness. This position serves as a key point of contact for patients, coordinating appointments, insurance authorizations, and required clearances while keeping information accurate and up to date. Working closely with providers, clinical teams, hospitals, and health plans, the Surgical Coordinator helps ensure care stays on track, answers questions, and provides compassionate support so patients feel informed, prepared, and confident throughout their surgical experience.

Primary Department, Division, or Unit:

UHS Heart and Vascular Institute Johnson City

Primary Work Shift:

Day

Regular Scheduled Weekly Hours:

40

Compensation Range:

$17.98 - $25.17 per hour, depending on experience

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Job Responsibilities 

Essential Functions: 

• Schedule surgical procedures and related services in the electronic health record, including pre-operative, post-operative, and clearance appointments, to support timely patient care 

• Coordinate insurance authorizations by gathering required clinical documentation, diagnosis codes, and procedure codes to facilitate approved and on-time surgeries 

• Communicate clearly and compassionately with patients to explain surgical timelines, preparation requirements, and insurance processes 

• Collaborate with medical providers, clinical teams, and hospital staff to align schedules and ensure continuity of care 

• Maintain accurate and complete documentation in the electronic health record, including communications with patients, health plans, and external partners 

• Manage multiple scheduling and authorization requests while prioritizing urgent cases and meeting established timelines 

 

Scope and Impact: 

• Contribute directly to patient access, surgical readiness, and care coordination through accurate scheduling and authorization activities 

• Exercise judgment within established procedures when prioritizing requests and escalating issues as appropriate 

• Work under general supervision with accountability for assigned scheduling workflows, documentation accuracy, and follow-through 

• Travel occasionally between facilities, offices, and other assigned locations as needed to support operational and departmental requirements; possess reliable means of traveling independently throughout the workday when such travel is required 

 

Compliance and Professional: 

• Adhere to HIPAA requirements and organizational standards when handling patient information and clinical documentation 

• Support compliance with Joint Commission, New York State Department of Health, Infection Control, and other regulatory requirements 

• Complete required training, competency validation, and performance improvement activities within established timeframes 

• Safeguard sensitive data by following established security policies and procedures, using systems responsibly, and promptly reporting potential security incidents, risks, or policy violations 

• As applicable to your role, support cybersecurity and data protection requirements throughout the supplier lifecycle by coordinating vendor risk assessments, monitoring third-party compliance, and promptly reporting identified supply chain or cybersecurity risks 

 

Additional Expectations: 

• Demonstrate UHS Values of Compassion, Trust, Respect, Teamwork, and Innovation in all daily work and interactions 

• Execute responsibilities in accordance with organizational policies, procedures, and applicable regulations 

• Perform additional responsibilities as required to meet department and organizational needs 

 

Position Qualifications 

Required: 

• High School Diploma or equivalent

• At least 1 year of direct experience performing the exact or very similar duties required by the job within the same role or function

• At least 1 year of healthcare experience working in the healthcare industry in any job function

• At least 1 year of customer/patient-facing experience directly interacting and communicating with the public

Preferred:

• NHA Certified Medical Administrative Assistant (CMAA) certification

• Up to 1 year of technical/systems experience using specialized tools, software, or equipment required for the role

• Up to 1 year of experience in the same work environment or setting (hospital, practice, department/division)

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Why You’ll Love Working at UHS

At United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life.

A Culture of Connection – We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.

Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.

​Well-Being & Financial Security – From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we’re here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.

​Growth That Moves with You – With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly.

​A Place to Call Home – Located in New York’s Southern Tier, UHS offers more than a career—we offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities.

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About United Health Services

United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region’s population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers. 

At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission—we’d love for you to consider joining us!

 

United Health Services is an Equal Opportunity Employer.