Operational Excellence Specialist

Accountabilities:

• Process Improvement: Support improvement initiatives across multiple departments by gathering requirements, mapping workflows, documenting processes, and identifying opportunities to increase efficiency and effectiveness.
• Project Coordination: Assist with project planning and execution by maintaining timelines, coordinating stakeholders, documenting meetings, and tracking action items through completion.
• Root Cause Analysis: Participate in root cause analysis, gap assessments, and structured solution-development sessions to identify operational challenges and potential improvements.
• Process Documentation: Help maintain a centralized repository of process documentation, standard operating procedures, workflows, and related operational materials.
• Change Management: Support organizational change initiatives by preparing communications, training materials, process documentation, and other resources needed to facilitate adoption.
• Performance Measurement: Track relevant operational metrics and help evaluate the impact and effectiveness of implemented process improvements.
• Cross-Functional Collaboration: Build strong working relationships across departments, listen to current-state challenges, and collaborate with stakeholders to develop practical and sustainable solutions.
• Continuous Improvement: Promote a culture of operational excellence through curiosity, structured thinking, problem-solving, and a consistent focus on improving processes and outcomes.
• Operational Design: Contribute to the development of scalable workflows and solutions that support organizational efficiency and long-term operational performance.

Requirements

• Education: Bachelor’s degree in Business, Healthcare Administration, Operations, Public Health, Industrial Engineering, or a related field, or equivalent professional experience.
• Relevant Experience: Approximately 3–5 years of relevant experience in operations, project management, healthcare administration, process improvement, or a closely related area.
• Organization: Strong organizational skills and attention to detail, with the ability to manage multiple priorities and maintain accurate documentation.
• Communication: Excellent written and verbal communication skills, with the ability to work effectively with stakeholders across different functions.
• Technology Skills: Proficiency with Google Workspace or Microsoft Office, particularly presentation and spreadsheet tools such as Google Slides, PowerPoint, Google Sheets, and Excel.
• Analytical Mindset: Ability to understand complex workflows, identify operational challenges, analyze information, and contribute to structured improvement initiatives.
• Adaptability: Ability to learn quickly, manage multiple tasks, and remain effective in a fast-paced and evolving environment.
• Problem Solving: Proactive and solution-oriented mindset with genuine enthusiasm for operational excellence and continuous improvement.
• Healthcare Exposure: Experience or exposure to healthcare or behavioral health environments is preferred.
• Process Improvement: Familiarity with Lean or process improvement concepts, including value stream mapping and root cause analysis, is preferred.
• Data & BI: Experience with data or business intelligence tools such as Excel, Google Sheets, Tableau, Power BI, or Looker is preferred.
• Project Collaboration: Previous experience working on cross-functional projects is preferred.
• Work Authorization: Must be legally authorized to work in the United States at the time of hire; the position is not eligible for employment visa sponsorship.

Benefits

• Compensation: $60,000–$65,000 USD annually.
• Remote Work: Fully remote position, providing the flexibility to work remotely on an ongoing basis.
• Team Environment: Opportunity to join a small, high-impact team focused on efficiency, scalability, and continuous improvement.
• Professional Growth: Hands-on exposure to project management, process improvement, operational design, change management, and cross-functional initiatives.
• Meaningful Impact: Opportunity to contribute to operational improvements that support the delivery of accessible, high-quality healthcare services.
• Career Development: A challenging and rewarding environment where successful professionals can grow alongside the organization.
• Inclusive Culture: Collaborative, diverse, and progressive work environment that values different perspectives and encourages employees to contribute their unique strengths.
• Continuous Improvement: Exposure to a wide range of operational challenges and opportunities to develop a strong foundation in operational excellence.