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USA - Houston, TX, Allen Pkwy, United States of America
Hybrid
Not Available
Operational QA (Correspondent Management Associate) – Hybrid (USA) R0057534 | FCC | HQ FCOE – LS/C T Corporation System - Wolters Kluwer
About the Role:
The correspondent network is responsible for performing search, filing, and document retrieval services for the entire GRC Service operation. The Operational QA (Correspondent Management Associate) serves as the main point of contact for over 500 external field UCC correspondents in the network. (In addition to managing international network) The Operational QA (Correspondent Management Associate) performs with minimal supervision and is responsible for recruiting, acquiring, training, and retaining a national and international network of external correspondents. Additionally, the Operational QA (Correspondent Management Associate) is responsible for handling all accounting functions as related to establishing and maintaining Secretary of State and County accounts, overdue correspondent invoices as well as the set up and maintenance of correspondent records within the Fulfillment Database.
The Operational QA (Correspondent Management Associate) utilizes multiple resources to research and locate new correspondents as well as research the requirements of new and existing products in order to route these products to the appropriate correspondent via the Fulfillment Database and Order Central, the UCC order management system. The Operational QA (Correspondent Management Associate) effectively communicates correspondent and jurisdictional related events to the UCC service teams.
Shift Hours (hourly pay): 8am to 5pm CT
Hybrid: Eight days a month we come together in the closest office (USA) within 50 miles to experience the value of connecting with colleagues. You will report to the Manager, Fulfillment and work under the leadership of the Sr. Director of Fulfillment Op. This role is a part of FCC | CLC - C T Corporation System- Wolters Kluwer. Please view the site office location directory for potential office preferences nationwide. | https://bit.ly/Find_A_WK_Office | #LI-Hybrid
Division/BU About Us: https://www.wolterskluwer.com/en/about-us/organization | https://www.linkedin.com/company/wolters-kluwer/ | https://www.wolterskluwer.com/en/solutions/ct-corporation
Must be legally authorized to work in the United States without employer sponsorship, now or in the future.
Required Job Qualifications (1 to 3 years of experience providing internal client service support, including email correspondence and communication with internal stakeholders)
Skills:
Summary & Responsibilities:
Additional Information:
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. 🔗 https://www.wolterskluwerbenefitsguide.com/welcome/
Company Overview
Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Compensation:
$34,300.00 - $57,400.00 USD
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.