Operational Support Employee

Do you enjoy working at the intersection of logistics, systems and process improvement? And are you the person colleagues turn to when something isn’t working as expected? Then this could be the role for you.

As Operational Support, you help keep our daily warehouse and logistics operations running smoothly. You are an important point of contact for operational system users and support them with system, process and data-related questions.

You don’t just solve problems when they occur. You also look at what caused them and how processes can be improved to prevent them in the future. You work closely with colleagues from Operations, Inventory, Customer Service and IT.

What will you do?

In this role, you will:

• Support the daily warehouse and logistics operation;
• Analyze and resolve operational, system and data-related issues;
• Manage and maintain customer and system data;
• Support users with questions about systems and processes;
• Test system and process changes;
• Identify opportunities to improve processes and ways of working;
• Train and support colleagues in procedures and systems;
• Monitor quality and ensure processes are followed correctly;
• Work closely with different teams to improve operational performance and service quality.

You are analytical, solution-oriented and enjoy working in an operational environment. You are comfortable working with different systems and know how to translate an issue into a practical solution.

You also have:

• Knowledge of logistics and warehouse operations;
• Knowledge of WMS and SAP;
• Good knowledge of Microsoft Office;
• Knowledge of or experience with Jira and/or EMS;
• A customer- and service-oriented mindset;
• Good communication skills;
• A proactive approach to problem-solving and process improvement.

Why this role?

This is a great opportunity for someone who enjoys combining people, processes and systems. You make a direct contribution to the day-to-day operation while also helping us work smarter, improve processes and deliver the best possible service. Something for you? Apply via the link!