Operations Apprentice

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

As a Business Operations Apprentice you will be responsible for many activities including sales support, deal desk, maintenance renewal, and collections, which require administrative tasks and routines, such as generating and organizing excel sheets, help on follow up with different stakeholders and administrative support in general. You must possess the desire and ability to work well in a fast-paced and complex environment where taking ownership and initiative is the foundation for success.

What you´ll contribute

• Support the LAC teams on their demands following established processes.
• Comply to and facilitate adoption of global processes.
• Be able to navigate through FICO different internal groups to get things done (sales, pre-sales, CSM, support, product, finance, accounting, etc.).
• Create a collaborative working environment with other FICO teams.
• Build relationships with a broad spectrum of stakeholders from senior executive to sales support. Leveraging these relationships effectively to validate assumptions, acquire useful information, negotiate among competing objectives, resolve issues, manage change, agree to direction and achieve consensus.

What We’re Seeking

• High language proficiency in Portuguese and English; Spanish is a plus.
• Working knowledge of Microsoft Office and other Microsoft business productivity applications.
• Excellent organizational skills, priority setting, timing and flexibility.
• Able to multitask with rapidly changing priorities and to manage multiple tasks in a fast, dynamic environment.
• Highly self-motivated and current on technology trends.
• Curiosity to learn and grow your skills.

Our Offer to You 

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

#LI-FD1

Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics.  You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

•    Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.

•    Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.

•    Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career.  Join FICO and help change the way business thinks!

Learn more about how you can fulfil your potential at www.fico.com/Careers

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy