Operations Associate

**Location:** NYC (In-Person) **Compensation:** Competitive salary + meaningful equity **Stage:** YC-backed, early-stage ## **About Claim Health** **Claim Health is the AI Revenue Platform for Post-Acute Care.** With the US population aging and preference for care moving to the home, post-acute care (home health, skilled nursing, home care, hospice) is one of the fastest growing verticals within healthcare. Post-acute providers operate across fragmented systems, manual workflows, and reactive processes that create operational drag and financial uncertainty. Claim Health replaces this fragmentation with an intelligent, software-driven platform that unifies data, automates execution, and enables real-time decision-making across revenue-critical operations.\ \ We’re building an adaptive platform that brings clarity, predictability, and scale to environments where reliability matters. ## **About the Role** We’re hiring an Operations Associate to help design, build, and scale the core operational processes that power Claim Health. This role is ideal for someone with 1 to 3 years of experience in consulting or startup operations who enjoys ambiguity, systems thinking, and working directly with customers. You’ll sit at the intersection of customer success, product, and engineering - owning implementations, tracking key metrics, and turning real-world complexity into scalable, repeatable workflows. ## **What You’ll Do** **Build & Scale Operational Processes** * Design and implement operational workflows across customer onboarding, claims-related processes, and ongoing support * Document and standardize processes through SOPs, playbooks, and internal tooling * Identify operational bottlenecks and work cross-functionally to improve efficiency and reliability **Metrics & Operational Insight** * Define, track, and report on key operational and customer metrics (e.g., implementation timelines, workflow throughput, issue resolution) * Build dashboards and lightweight analyses to inform product and operational decisions * Use data to identify trends, surface risks, and prioritize improvements **Customer-Facing & Implementation Work** * Work directly with customers during onboarding and implementation to ensure successful adoption of Claim Health * Act as a day-to-day operational partner for customers, helping coordinate across internal teams to resolve issues * Gather customer feedback and translate it into actionable operational or product enhancements **Cross-Functional Execution** * Support customer implementations from kickoff through go-live and steady state * Partner closely with product and engineering to operationalize new features and workflows * Serve as the connective tissue between customers and internal teams to ensure smooth execution ## **What We’re Looking For** * 1–3 years of experience in: * Management consulting, operations, or strategy roles, **or** * Product operations / operations roles at an early-stage startup * Strong process-building instincts—you enjoy creating structure where none exists * Analytical mindset with comfort defining and managing key metrics * Experience working directly with customers and owning outcomes end-to-end * Clear, concise written and verbal communication skills * Ability to thrive in fast-paced, ambiguous environments * High ownership mentality and bias toward action ## **Nice to Have** * Experience with healthcare operations, claims, billing, or revenue cycle workflows * Experience supporting SaaS onboarding or implementations * Comfort working with data and tools such as SQL, Excel/Google Sheets, Airtable, Notion, or internal dashboards * Coding experience (e.g., Python, SQL, scripting) and/or a Computer Science degree * Experience working closely with product and engineering teams ## **Why Join Claim Health** * **Real impact:** Your work affects mission-critical operations and financial outcomes * **Ownership:** Meaningful equity and influence over the platform’s direction * **Hard problems:** Complex systems, real constraints, no toy use cases * **Speed:** Small team, fast feedback loops, high leverage work. We have a bias towards moving as fast as possible. * **Culture:** Low ego, high standards, deep respect for craft * **Fun** One of the most important things we screen for is can you laugh with us. [](https://jobs.ashbyhq.com/claim-health/bb76582b-fe73-48d5-8897-a863bfd88013/application) Visa sponsorship is not available for this role.