Operations Coordinator

The Operations Coordinator (Ops Coordinator) plays a vital role in supporting operational excellence across the clinical enterprise. The Ops Coordinator will troubleshoot a range of IT issues, assist in asset tracking for onboarding/offboarding staff, and collaborate with department vendors.

This position is also responsible for coordinating the facility onboarding/offboarding process, including distributing all related communications. In addition, the Ops Coordinator will provide EMR support and reporting, and other duties as assigned.

Essential Job Functions and Responsibilities

1. Assist in troubleshooting a range of IT issues (MS Office suite, EMR systems, Apple products, etc.) with offsite & onsite employees, and aid in managing the workflow of support tickets to the IT helpdesk.
2. Collaborate and communicate effectively with all onsite and offsite employees, vendors, and client facilities, including providing guidance on operational processes to offsite clinical staff.
3. Track and manage vendor invoices to ensure accuracy in billing.
4. Coordinate and manage the completion of weekly and monthly collaborative agreement QA reviews.
5. Assist in designing and maintaining clear operational processes and guides to ensure consistency of operations.
6. Coordinate project activities and track progress to ensure timely completion.
7. Analyze operational data and provide insights for decision-making.
8. Assist with clinician licensing as needed.
9. Collaborate with President & COO and entire Ops team on special projects.
10. Perform other duties as required.
11. The Ops Coordinator agrees to work as reasonably scheduled by Company.
12. Services provided by the Ops Coordinator shall be performed at the Company’s corporate office.

Essential Physical, Mental and environmental Demands

Motion Requirements

Must be able to remain in a stationary position 90% of the time. Occasionally move about inside the office to access filing cabinets, office machinery, etc. Constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Opens and closes doors. Occasionally climb stairs. May occasionally need to position self to reach items under or behind desks. Occasionally move or position office supplies or furniture weighing up to 20lbs.

Vision, Speech, and Hearing Requirements

Frequently communicates with clinicians, vendors, and co-workers. Must be able to exchange accurate information in these situations. Must be able to perceive information displayed on device monitors from short distances. Normal daily noise levels are quiet to moderate. Consistently communicates with others in person or via telephone or video conference technology.

Work Environment

Constantly works in a temperature-controlled, open concept workspace. The noise level in the work environment is usually quiet to moderate. The passage of employees through the work area is average and normal.

Mental Demands

Able to understand direction and adhere to established procedures for clinical scheduling and included operations. Must express or exchange ideas and meaning with employees. Needs to adapt well in the face of workplace stressors such as fast-paced environment, strict attention to detail, customer service complaints, schedule changes, changes in strategic direction, competing priorities of high significance to the successful function of the department/company. Able to consistently demonstrate adaptability and flexibility in the midst of quickly changing priorities.

Experience

• High School diploma required; Bachelor’s Degree preferred
• 2+ years of corporate experience
• Minimum 1 year healthcare industry experience required
• Experience working within a medical, behavioral health, or customer support a plus
• Strong Excel skills required
• Ability to troubleshoot issues with Outlook, Adobe, Apple Products, SharePoint, Excel, and Teams is preferred.
• Very strong written and verbal communication skills
• Ability to deal with ambiguity; resilient and adaptable
• Ability to multi-task and meet deadlines
• Able to identify and resolve problems in a timely manner; gather and analyze information skillfully
• Strong customer service skills; cooperative and willing to assist others
• High level of attention to detail
• Maintain confidentiality regarding business and personnel matters; demonstrate discretion in interactions with company personnel.
• Independent thinking and ownership of assigned projects
• Able to pass background testing, including motor vehicle record review and drug screening.