Want to know if this job is worth applying to?
Greater London, England, United Kingdom
Onsite
Hey there! We’re Numa, a forward-thinking hospitality brand redefining how people discover cities. We create spaces where simplicity meets innovation, offering thoughtfully designed rooms, studios, and apartments in the heart of Europe’s most vibrant neighbourhoods.
We’re not just transforming the guest experience—we’re revolutionizing the hospitality industry from the inside out. Our cutting-edge technology streamlines operations, delivering unparalleled value with no hidden fees—just real, quality experiences.
At Numa, we believe that travel should be curious and authentic, and we bring those same values to our work culture. As part of our team, you’ll experience a dynamic and supportive environment where creativity thrives, and your contributions make a real impact. We’re committed to fostering a diverse, inclusive, and equitable workplace where every voice is valued, and different perspectives fuel our innovation.
ABOUT NUMA / NATIVE BY NUMA
Hey there! We’re Numa, a forward-thinking hospitality brand redefining how people discover cities. We create spaces where simplicity meets innovation, offering thoughtfully designed rooms, studios, and apartments in the heart of Europe’s most vibrant neighbourhoods.
At Numa, we believe that travel should be curious and authentic, and we bring those same values to our work culture. As part of our team, you’ll experience a dynamic and supportive environment where creativity thrives, and your contributions make a real impact. We’re committed to fostering a diverse, inclusive, and equitable workplace where every voice is valued, and different perspectives fuel our innovation.
YOUR MISSION
As an on-site Operations Coordinator, you are the lifeblood of our Numa properties. Your mission is to ensure every guest steps into a flawless physical environment, rooted in clean, well-maintained, and perfectly on-brand spaces. Working closely with Housekeeping, Maintenance, your regional and central Ops peers, and our remote Guest Experience Team, you act as the proactive eyes and ears of our tech-enabled hotel model.
Your Objectives:
In this role, you will:
Structure Back of House: Keep the engine room running by managing efficient storage, proactively handling stock and deliveries and enforcing local compliance. Act as the physical hands on-site for our remote ICT team, assisting with tech troubleshooting as required.
Keep The Team In The Loop: Overcommunicate. You take responsibility for keeping the wider company and teams informed through consistently logging issues and escalating on site developments as required to allow us to proactively course correct.
Manage property knowledge. Actively update internal databases, check online listings for accuracy and ensure our guest-facing digital information is on point so remote teams can always rely on the information they find and have the real-time context they need.
About You
We encourage you to apply even if you don't think you meet all of the below criteria. We care most that you are excited about the role and our mission, and are willing to learn. Ideally, you have:
English fluency (C1+ required).
Numa values the diversity of the people it hires and serves. Diversity at our company means fostering a workplace in which individual differences are recognised, appreciated, respected and responded to in ways that fully develop and utilise each person’s talents and strengths. We therefore welcome applications from people of all races, ethnicities, disability statuses, ages, religions, gender identities, and sexual orientations.
For more information on the processing of your personal data, please see our Privacy Notice.