Operations Data Analyst (Operations & Policy Analyst 3)

Accountabilities:

• Develop data points, analyses, and user-friendly reports that identify fiscal and systemic drivers, service-delivery trends, and community barriers affecting programs and services.
• Gather, analyze, interpret, reconcile, and present operational, financial, fiscal, contractual, and program data in formats that support clear decision-making and actionable recommendations.
• Use knowledge of program operations, funding structures, and service systems to identify opportunities for policy, program, and service-delivery improvements.
• Support analysis across Medicaid waiver services, in-home services, community- and facility-based services, employment services, and services delivered through state, county, and brokerage teams.
• Maintain close working relationships with licensing, contracted service providers, shared-service teams, and other stakeholders to coordinate and validate data relevant to service delivery.
• Collaborate with information services, business support, reporting and analytics, accounting, budget, and policy teams to understand data sources, responsibilities, and operational requirements.
• Manage multiple databases and maintain data integrity and documentation required for audit compliance as databases expand and transition into a centralized data warehouse.
• Coordinate with reporting and analytics partners on data migration activities and help build and implement contractor surveys to collect information needed for organizational and legislative reporting.
• Interpret and apply applicable policies, procedures, rules, regulations, contracts, and agreements while monitoring fiscal activity, expenditures, and compliance requirements.
• Facilitate effective communication and coordination across multiple priorities, using analytical findings to support program leaders, stakeholders, and broader operational objectives.

Requirements:

• Seven years of professional-level evaluative, analytical, and planning work experience, or a qualifying combination of education and experience.
• An Associate’s degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science, health, human, or social services, or a similar field may substitute for 18 months of experience.
• A Bachelor’s degree in a qualifying field may substitute for 3 years of experience; a Master’s degree may substitute for 4 years; and a Doctorate may substitute for 5 years.
• Strong attention to detail with a demonstrated commitment to accuracy, accountability, and data quality.
• Proven analytical, critical-thinking, and problem-solving skills, with the ability to draw meaningful conclusions from complex information.
• Experience gathering, analyzing, interpreting, and reconciling financial, fiscal, contractual, or operational data and translating findings into clear, user-friendly reports.
• Experience with data analysis and reporting tools such as Tableau and/or SQL.
• Ability to interpret and apply policies, procedures, regulations, contracts, agreements, and other requirements, including monitoring fiscal activity, expenditures, and compliance.
• Strong professional written and verbal communication, facilitation, coordination, and relationship-building skills.
• Ability to manage multiple priorities, exercise sound judgment, take initiative, and work effectively both independently and within cross-functional teams.
• Experience in human services and/or working with Medicaid services is a plus.
• Ability to work effectively in a fully remote environment while maintaining strong collaboration and communication across geographically distributed teams.

Benefits:

• Annual salary range of $6,276–$9,644, with the listed range representing the non-PERS qualifying salary range; PERS-qualifying positions may reflect an additional 6.95%.
• Permanent, full-time employee position.
• Fully remote work arrangement, with the official workstation based in Salem and the ability to report onsite when business or operational needs require it.
• Monday–Friday schedule, generally 8:00 a.m.–5:00 p.m. Pacific Time.
• Annual salary increases until reaching the top of the applicable salary range, subject to applicable conditions.
• Cost-of-living adjustments.
• Comprehensive employee benefits package.
• Employee resource group communities supporting shared learning and connection.
• Possible eligibility for the Public Service Loan Forgiveness Program.
• Occasional statewide and national travel, including potential overnight stays, for meetings, training, and other work-related activities.
• Occasional evening work may be required.
• This position does not offer visa sponsorship; candidates must be authorized to work in the United States.
• Candidates selected as finalists will be subject to a criminal history and background check.
• A cover letter of no more than two pages is required and should explain how the candidate meets the minimum qualifications and essential attributes; failure to submit one may result in disqualification.
• The position is represented by the Service Employees International Union (SEIU).