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Vancouver, Washington, United States
Onsite
If you are wondering what makes Trimedx different, it's that all of our associates share in a common purpose of serving clients, patients, communities, and each other with equal measures of care and performance.
It is truly a culture like no other — We hope you will join our team! Find out more about our company and culture here.
Summary
The Operations Director leads clinical engineering initiatives to provide superior customer service and operational efficiency by managing the execution of the TRIMEDX Medical Equipment Management Plan (MEMP). This position manages operations on a day-to-day basis, collaborates and maintains positive relationships with customers, works to develop colleagues, and provides a communication channel between hospital executives and TRIMEDX. The Operations Director also directs Joint Commission inspections and ensures that TRIMEDX services are in compliance with regulatory standards.
The Operations Director must have the ability to think and lead strategically; build relationships across a diverse and complex single customer base; provide mentoring to Senior Site Managers and Site Managers. The preferred path to the position of Operations Director includes, but is not limited to, prior experience as a Senior Manager and/or Site Manager. An Operations Director must have the ability to identify cause and effect relationships and be able to make decisions about root cause correction. This role is based in Vancouver, WA and travel is required to other sites. Relocation is offered for those who require assistance.
Responsibilities
Leadership
-Apply knowledge and experience of technology and/or equipment to oversee site operations and provide direction to others
-Oversee personnel staffing to ensure the best service and program is being delivered
-Create and manage the network budget
-Plan, implement, and evaluate programs to meet network goals and ensure service excellence
-Mentor, coach, and develop others to deliver continuous service excellence
-Represent Clinical Engineering on committees and attend Management Council and other administrative meetings as appropriate
- Persuade divergent groups to build consensus and mobilize others toward desired outcomes
-Combine a broad cross functional scope of the business with an expertise to drive results
-Draw upon expertise and make decisions about appropriate course of action for achieving targeted goals
Operations Management
-Manage the Integrated Service Plan (ISP)
-Oversee the integrity of site inventory and databases
-Direct all aspects of acquisition, maintenance, and repair of the equipment, as well as ongoing training and education of staff related to safe medical device use and practice
-Ensure complete documentation of all Preventative Maintenance (PM) repair activities and work orders, and maintain stock of repair parts to ensure rapid repair of defective equipment
-Manage Joint Commission inspections and participate in audits to ensure that TRIMEDX services are in compliance with regulatory standards
-Create a vision and strategy for continuous process improvement initiatives
Account Management & Development
-Represent and advance partnership relationships with client hospitals
-Establish and define network goals and objectives to meet both TRIMEDX and the individual hospital network goals and objectives
-Identify and pursue opportunities for business entry
-Deliver Quarterly Business Reviews (QVRs)
-Oversee and ensure the involvement of TRIMEDX during capital acquisitions
-Effectively collaborate with customers and vendors to develop ‘win-win’ solutions
-Lead the delivery of results to a defined customer group with diverse, non-routine needs
General
-Greater than 50% focus is dedicated to one (1) customer health network system which may include more than one (1) site location
-Broad Financial and Operational targets including P&L responsibility for $25M minimum
-Portfolio includes a hospital system level
-Time Horizon
*Monthly 40%
*Quarterly 40%
*Annually 20%
• Leadership: Provide clear direction to ensure collective achievement of goals and objectives. Create an environment of respect, collaboration, and open communication.
• Associate Development: Identify and support development needs of direct reports and team members including connecting them to resources both internally and externally to ensure a culture of continuous improvement.
• Associate Engagement: Create high levels of employee engagement by understanding organizational and personal drivers that impact drivers and developing action plans that deliver increased engagement.
• Performance management: Set clear goals and expectations for teams, monitor, and enable performance and intervene with appropriate action when performance gaps occur and provide timely, honest feedback. Ensure that associates complete assigned actions by required deadlines.
-Travel will be required based on customer or business needs
-Onsite presence at customer location(s) will be necessary to facilitate operational oversight responsibilities and
to support customer meetings and Joint Commission audits/inspections
-All other duties as assigned
Skills and Experience
-Knowledge of Microsoft Office applications required
-Ability to oversee and manage day-to-day and long-term site operations
-Ability to lead, motivate, and develop others
-Strong interpersonal and conflict management skills
-Strategic leadership skills to execute initiatives and objectives
-Strong written, verbal, and presentational communication skills
Education and Qualifications
-Bachelor’s degree in management, engineering, or technological related field or equivalent experience is required.
-Minimum 10 years’ experience working in a clinical engineering environment.
-Minimum 5 years experience leading people.
-Experience in regulatory compliance required
-Experience managing financials, contracts, costing, and equipment
Applicants can expect a compensation range of $140,000 - $170,000 for this opportunity. This is the reasonable estimate that TRIMEDX believes it might pay for this particular job based on applicable circumstances at the time of posting. TRIMEDX may ultimately pay more or less than the posted range as permitted by law, and commensurate with the applicant’s experience and qualifications.
TRIMEDX may also provide associates with benefits that include health/dental/vision, HSA/FSA, matching retirement plans, paid vacation and parental leave, adoption/infertility assistance, and more!
At Trimedx, we are committed to cultivating a workplace culture where every associate feels valued, supported, and empowered to thrive. This culture reflects our belief that our people are our foundation, their well-being is essential, and shared success is built through meaningful work, recognition, and opportunities for growth.
We embrace people’s differences which include age, race, color, ethnicity, gender, gender identity, sexual orientation, national origin, education, genetics, veteran status, disability, religion, beliefs, opinions and life experiences.
Visit our website to view our Workplace Culture Commitment , along with our social channels to see what our team is up to: Facebook, LinkedIn, Twitter.
Trimedx is an Equal Opportunity Employer. Drug-Free Workplace.
Because we are committed to providing a safe and productive work environment, Trimedx is a drug-free workplace. Accordingly, Associates are prohibited from engaging in the unlawful manufacture, sale, distribution, dispensation, possession, or use of any controlled substance or marijuana, or otherwise being under the influence thereof, on all Trimedx and Customer property or during working/on-call hours.
Trimedx may also provide associates with benefits that include health/dental/vision, HSA/FSA, matching retirement plans, paid vacation and parental leave, adoption/infertility assistance, and more!
