Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.
Who We're Looking For
The Operations Engineer provides technical solutions to exceptionally difficult problems. This role will address day-to-day customer issues, application issues, problems and concerns that are detailed and complex in nature, requiring analysis and research. This position will install, configure, operate and evolve common infrastructure such as the network, servers, and external services (e.g. the cloud).
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Some of What You'll Do
- Monitor messaging application performance and availability, responding to incidents and alerts.
- Provide technical support for multiple messaging platforms.
- Troubleshoot and resolve application issues, working with development and infrastructure teams as needed.
- Deploy updates, patches, and configuration changes to messaging systems.
- Maintain documentation for operational procedures and troubleshooting guides.
- Participate in on-call rotation and incident response.
- Incident management, Change Management, Root Cause Analysis, Service request, Jira tracking etc
- Assist in capacity planning, scalability, and system optimization.
- Ensure compliance with security and data privacy standards.
- Attend and provide the solutions for Level3 Customer tickets.
- Review and analyze support tickets; maintain ownership of issues until resolution.
- Analyze metrics to identify trends SLA, deviations, and root causes.
- Execute action plans based on customer feedback.
- Continuously monitor production servers for system health, resource utilization, and log activity.
- Monitor application health, including file processing, data loading, scheduled tasks, reports, dashboards, and logs.
- Benchmark and research production performance issues, initiating corrective actions as needed.
- Perform error research based on production logs and prioritize issues accordingly.
- Conduct User Acceptance Tests in production and research relevant errors.
- Work with Product and Development for releases and enhancements.
Experience, Required Skills & Qualifications
- Bachelor’s degree in computer science, electronics, telecommunication, or equivalent work experience.
- 5+ years of professional experience in application support, Production support, technical customer support, problem management, relational databases, programming, Cloud engineer, Application Operations etc.
- Experience operating messaging platforms or related applications.
- Strong troubleshooting and analytical skills.
- Understanding of networking, databases, and application servers.
- Familiarity with monitoring tools and ITSM ticketing systems.
- Scripting knowledge (e.g., Python, Shell) is a plus.
- Effective communication skills; ability to work collaboratively in a team environment.
- Certifications Preferred: RHEL, AWS, Kubernetic, Cloud Operations and databases.
- Telecom, Messaging, SMPP, SS7, A2P, P2P, SIP, REST, SOAP, Message Trust etc
Application Flow Design and Analysis
Network Tools (TCPDUMP, NETSTAT, DNS Troubleshooting)
Additional Requirements:
- Exceptional customer service skills and ability to communicate with both technical and non-technical clients.
- Strong analytical, Organized, multitasking, and communication skills, troubleshooting techniques.
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Why You Should Join Us
Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.
At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.
Know someone at Syniverse?
Be sure to have them submit you as a referral prior to applying for this position.
