Operations Lead

Accountabilities:

You will take responsibility for the operational infrastructure supporting the company's growth, connecting supply chain, logistics, retail, customer operations, and finance. Your key responsibilities will include:

• Supply Chain and Inventory Planning: Manage demand forecasting and purchasing across sales channels, coordinate with manufacturers, and balance product availability with working capital.

• Logistics and Fulfillment: Oversee domestic and international freight, customs clearance, retail warehousing, e-commerce fulfillment, and Amazon FBA operations.

• Logistics Performance: Monitor costs, service levels, and error rates while designing an efficient fulfillment network that can support expansion into additional European markets.

• Retail Operations: Ensure reliable deliveries to retail partners by managing order requirements, delivery windows, product displays, and claims.

• Systems and Processes: Establish scalable workflows, operational KPIs, tools, and documentation that reduce dependency on individual knowledge and support consistent execution.

• Customer Operations: Develop customer service tools, processes, and goodwill policies, using recurring customer feedback to identify opportunities for improvement.

• Cross-Functional Coordination: Connect purchasing, production, transportation, sales, and finance to ensure products arrive where they are needed, when they are needed.

• Operational Problem-Solving: Resolve day-to-day supply chain and fulfillment issues proactively while continuously improving efficiency and scalability.

• International Expansion: Evaluate operational requirements for new markets, including warehouse arrangements, distribution models, customs, taxes, and compliance considerations.

Requirements:

You are an experienced operations professional who combines end-to-end supply chain understanding with a practical, hands-on approach. You can bring structure to fast-changing environments, make independent decisions, and build processes that remain effective as the business scales. The ideal candidate will demonstrate:

• Several years of experience in operations, supply chain, or logistics involving physical products.

• Direct responsibility for inventory, purchasing, warehousing, product availability, or delivery performance, rather than an exclusively analytical or coordination-focused role.

• A strong understanding of how demand forecasting, procurement, production, working capital, transportation, and sales interact.

• Experience working with third-party logistics providers (3PLs) and freight forwarders; international sourcing and retail distribution experience are strong advantages.

• The ability to design straightforward, scalable processes from initially unstructured workflows and document them for team-wide use.

• A proactive ownership mindset, with the confidence to solve problems, communicate risks early, and move initiatives forward independently.

• Strong communication skills in both German and English.

• A master's degree in supply chain management, logistics, or a related field is an advantage but not required.

Benefits:

• Permanent employment contract with a competitive fixed salary and participation in the company's success.

• A high-impact leadership role with direct access to the founders and the ability to influence key operational decisions.

• A potential career path toward Head of Operations, including the opportunity to build and lead your own team as the business grows.

• Fully remote working arrangements, with a paid coworking space available in your city if desired.

• A company car or JobRad benefit, depending on your preference.

• Fitness benefits and additional perks.

• Your choice of work hardware.

• 26 days of annual leave.

• 20 workation days per year within the EU.

• An annual professional development budget of €1,500.

• The opportunity to help scale a product with demonstrated market traction and growing retail distribution.