Operations Manager

Get to know us:  NOVO Health Services offers linen management solutions to the healthcare industry. NOVO Health keenly focuses on safety and infection control and provides its partner hospitals with a value-driven linen management control system that measures and monitors linen utilization by department to eliminate excess internal costs. NOVO's wide range of service programs offer a variety of options to provide a seamless, single source distribution system. NOVO's regional healthcare linen facilities are HLAC accredited and operate with state-of-the-art processing equipment and processes.

Lead and Grow with Us!

NOVO Health Services is a leading provider of healthcare linen solutions, delivering a fresh and innovative approach to the industry. Our focus on patient experience, infection prevention, and operational excellence enables us to improve linen quality while reducing overall program costs for our healthcare partners.

With HLAC-accredited facilities and a commitment to continuous improvement, NOVO is redefining how healthcare linen programs are managed across the country.

NOVO Health Services is seeking an experienced, improvement-driven Operations Manager to lead daily production at our Atlanta plant, ensuring healthcare linens are processed safely, efficiently, and in full compliance with accreditation standards.

This role leads shift leads, supervisors, and frontline production teams, and partners closely with Engineering, Distribution, and Service to remove constraints on order fulfillment and delivery. Working alongside the General Manager, the Operations Manager helps manage operating budgets, labor efficiency, overtime, rework, and costs.

The ideal candidate is a hands-on plant leader with a strong continuous improvement mindset, deep experience applying lean manufacturing principles, and a proven ability to mentor and develop teams while driving data-based results.

Key Responsibilities

Production Leadership

•Lead daily production across the Atlanta plant to meet safety, quality, productivity, and customer service goals

•Oversee the processing of healthcare linens according to accreditation standards throughout the operation

•Coordinate with Engineering, Distribution, and Service to identify and overcome constraints on order fulfillment and delivery to customers

•Monitor production flow, staffing levels, and equipment performance to keep the operation on schedule

Continuous Improvement

•Champion a strong continuous improvement culture through lean manufacturing principles and process improvement strategies

•Lead root cause analysis to resolve recurring production, quality, and equipment issues

•Optimize workflows and reduce waste, rework, and downtime across the plant

•Track and act on data-driven KPIs to measure progress and sustain improvements

Financial & Labor Management

•Partner with the General Manager to manage operating budgets and track costs

•Control labor efficiency and overtime through effective scheduling and staffing

•Reduce rework and other sources of avoidable cost

•Support inventory control processes to maintain accurate linen and supply levels

Safety, Quality & Compliance

•Ensure strict adherence to OSHA, HLAC, and TRSA standards and internal infection-control and quality standards

•Maintain audit-ready operations and support accreditation, customer, and internal audits

•Drive corrective actions for safety, quality, and compliance gaps

Leadership & Team Development

•Mentor, coach, and supervise shift leads, supervisors, and frontline production teams

•Set clear expectations, hold teams accountable for performance, and build bench strength for future leadership roles

•Promote open communication, engagement, and a positive team culture across all shifts

Qualifications

Required

•Bachelor's degree in Business Administration, Operations, or a related field, or equivalent management experience

•5–10 years of progressive experience in manufacturing, plant operations, or production management

•At least 3 years in a plant-level leadership role

•Demonstrated success implementing lean manufacturing principles, process improvement, and root cause analysis

•Experience managing budgets, labor efficiency, and overtime

•Proficiency in Microsoft Excel, inventory control systems, and data-driven KPI tracking

•Proven ability to mentor, coach, and supervise supervisors and frontline teams

Preferred

•Bilingual English/Spanish communication skills preferred

•Experience in an industrial or healthcare laundry environment

•Knowledge of HLAC, TRSA, and infection-control standards for healthcare linen processing

•Lean, Six Sigma, or similar continuous improvement certification

•Experience leading multi-shift, high-volume production operations

Key Competencies

•Strong continuous improvement and lean manufacturing mindset

•Hands-on, visible plant leadership

•Data-driven problem solving and root cause analysis

•Ability to mentor, coach, and develop leaders and frontline teams

•Financial and cost awareness, including labor, overtime, and rework control

•Effective cross-functional collaboration with Engineering, Distribution, and Service

•Commitment to safety, quality, and regulatory compliance

Physical & Work Environment Requirements

•Currently scheduled five days per week on 10-hour shifts at the Atlanta plant; schedule may change based on business needs

•Willingness to work flexible hours, including early mornings, evenings, weekends, and holidays as business needs require

•Work is performed in both office and industrial laundry production environments, including exposure to heat, humidity, noise, and moving equipment

•Ability to stand and walk on the production floor for extended periods

•Must wear required PPE and follow all infection-control and safety requirements while on the production floor

•Ability to perform the physical requirements of the position with or without reasonable accommodation

Equal Opportunity Statement

NOVO Health Services is an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

What we can offer you as a full-time associate:
Competitive pay
Paid Holidays
Paid Time Off Program (PTO)
401(k) w/Employer Match
Flexible Spending Account (FSA) 
Health Savings Account (HSA)
Medical, Dental, and Vision Programs
Basic Life/AD&D Insurance
Long-Term Disability (LTD)

Why work for Novo Health Services? 

NOVO Health Services strives to be the employer of choice in the hospital sterile and hygienically clean linen industry. To do that, we provide a safe, positive work environment where our associates experience tremendous growth and related opportunities for advancement. 
Complete an on-line application at www.novohealthservices.com!
All applicants will be considered for employment without attention to race, color, sex, sexual orientation, gender identity, national origin veteran, or disability status. We are proud to be an equal opportunity workplace and an affirmative action employer. Drug-Free Workplace.