Operations Manager

Operation Supervisor Management: 

• Provide direction, training, support, supervision, and motivation to operation supervisors including their downline reports 

• Ensure that approved policies and objectives are clearly understood and effectively applied to each operating unit 

• Supervise and review the preparation of forecast numbers for each of his/her departments 

• Review performance and causes of significant variances, along with corrective action plans 

• Conduct performance and wage reviews for department supervision 

Business Management: 

• Ensure timely production reports and accurate record information to operating activities for such purposes as control, planning, accounting and required customer reports 

• Keep track of staffing requirements and hire new talent as needed to correspond with specific duties and skill sets 

• Ensure monthly operation reports listing any unusual events – major expenditures, legal actions, overtime payments, etc. are distributed to appropriate department(s)/personnel 

Customer Communication: 

• Handle or defer all customer complaints to the appropriate authorities 

• Professionally represent the company to clients and their customers 

• Provide general information about the meter services to customers, when applicable 

Other duties as assigned. 

About You 

Must haves: 

• Education: High School Diploma or GED 

• Experience: 3 years of experience in an operations management or supervisory role.

• 3 years of experience in the field of damage prevention directly managing teams of line locate technicians.

Nice to haves: 

• Education: Bachelor’s Degree in Operations Management or Business Administration 

• Experience: 5 years of experience in operations management or supervisory role. At least 1 year of experience in budget development and oversight is a plus  

• 5 years of experience in the field of damage prevention directly managing teams of line locate technicians.

Your Skills: 

• Excellent ability to delegate responsibilities while maintaining organizational control of operations and customer service 

• Highly trained in conflict management and business negotiation processes 

• Knowledge of operations, safety process, programs, and procedures 

• Excellent communication skills, comfortable interacting with management and customers 

• Strong analytical and financial analysis skills 

• Ability to teach, coach and train operation supervisors to drive change and execute process improvements across offices 

• Knowledge of general business software and aptitude for learning new applications; proficiency in Microsoft Office (Word, Excel, Outlook) 

• Ability to multi-task, and work independently and as a team 

• Proven abilities of strong leadership skills  

• Excellent attention to detail for problem solving and finding 

Drug/Alcohol Testing: 

• Drug/alcohol testing is required 

• Drug/alcohol testing required per Non-Regulatory requirements for employees working with water, electric, and meters 

• Drug/alcohol testing required per Federal DOT regulations for employees working with gas meters 

Benefits 

Health and Safety: 

• Group health plans including medical/prescription, dental, vision and a variety of other coverage options 

• Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability 

• Flexible Spending Accounts or an option for a Health Saving Account with company match 

• Company paid Employee Assistance Program (EAP) for all employees and eligible family members 

Retirement: 

• Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost 

• Roth or Traditional 401(k) Retirement plan with company match  

PTO Plans (after 90 completed days of service for full-time employees): 

• Paid Vacation 

• Paid Holidays 

• Paid Wedding Day 

• Veterans Day paid time off for our veterans 

• Paid Sick Time (New York based positions ONLY) 

Perks/Allowances: 

• Company vehicle (for all driver-based positions) 

• Gas card for company vehicle (if applicable) 

• Company provided cell phone or mobile allowance (if applicable)  

• Boot allowance from approved vendors  

• Daily per diem for travel-based positions