OPERATIONS MANAGER

JOB TITLE: Operations Manager

JOB CLASS NUMBER: MGT117

PAY GRADE: G15

FLSA STATUS: Exempt

BUSINESS UNIT NAME: Municipal Court/1305

REPORTS TO: Director of Court Services

SUPERVISORY WORK: Supervises

SALARY: $53,854.00 per year

SUMMARY

Under the general supervision of the Director of Court Service/Court Administrator, this position acts as Court’s Operations Manager and is responsible for managing activities and personnel within the Court and the direct supervision of the court compliance campaign as well as court collections, and data entry staff within the court. Serves as back up to several departments or divisions within the Clerk's office and is a member of the Municipal Court’s Administration team.

ESSENTIAL RESPONSIBILITIES

·         Manage daily court activities and resolve operational problems as they arise.

·         Prioritize projects and work activities and monitors these for compliance.

·         Evaluate work product of court staff for timeliness, accuracy, and completeness.

• Maintain setup for automated court scheduling system, including text messaging and case management processes. Including monitoring and making recommendations regarding system enhancement and/or problems
• In conjunction with the Director and/or Assistant Director, work closely with all software vendors and assure that the courts needs are being met and to troubleshoot any issues encountered with PCs or software's used.
• Prepares staff work schedules and assigns specific duties, maintaining the workflow and covering positions that are vacant due to illness or being unfilled.
• Oversees the Court Compliance Collections department.
• Troubleshoot and respond to citizen and staff inquiries.
• Serves as part of the weekend arraignment team, working on a rotating schedule including some holidays.  
• Managerial responsibility in the hiring, promoting, counseling, recommending disciplinary actions, conducting evaluations, and training of court staff.
• Sits in as Department representative on city committees.
• Performs other job-related duties as assigned.

MINIMUM REQUIREMENTS

Requires a bachelor’s degree in business administration or related field and minimum of two years of supervisory experience or a Texas Municipal Court Clerk I Certification with five years of court experience and two years of supervisory experience. Texas Municipal Court Clerk II Certification, required within four years of hire. Valid Texas Driver’s License required.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Ability to work under pressure stemming from heavy workload and a high volume of public contact.
• Ability to handle complex activities with constant distractions and interruptions.
• Proficient with Microsoft office software, including Microsoft Word or Microsoft Excel.
• Strong verbal and written communication skill.

ADA PROFILE

Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of this position. While performing the duties of this Job, the employee is regularly required to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects.  The employee must also balance, climb, crawl, crouch, walk, stand, kneel, stoop, sit, hear, feel, finger, grasp, handle, reach, pull, push, speak, see, and talk. Also requires the ability to make rational decisions and perform repetitive motions.

WORK ENVIRONMENT

The employee works in a dynamic environment that requires being sensitive to change and responsive to changing goals, priorities, and needs.

The City of Amarillo is an Equal Opportunity employer and encourages applications from eligible and qualified persons regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status, in compliance with applicable federal, state and local law.

The City of Amarillo provides reasonable accommodations to applicants with disabilities on a case by case basis. If you need a reasonable accommodation for any part of the application or hiring process, please contact the Human Resources Office at 806-378-4294.