Operations Manager, Palliative Transition Partner (Remote)

Job Summary: 

The Operations Manager, Palliative Transition Partner will own the centralized operational layer for a growing home-based palliative/hospice care transition partnership: patient coordination, referral completion, scheduling, and reporting. This role is being created to build strong working relationships with partner stakeholders, and stand up a scalable operating model as the partnership expands to new markets. 

Key Responsibilities 

Central Calling & Scheduling Operations 

• Manage the team responsible for patient outreach, warm handoffs from referral partner, and referral/screening completion 

• Own live patient scheduling against a shared calendar system, applying market-specific provider rules without requiring a transfer or hand-off 

Demand Planning & Reporting 

• Forecast staffing needs by market based on referral volume and panel growth 

• Own and report core central metrics: warm handoff rate, palliative transition rate, engagement rate, visits/patient by acuity, timely initiation of care 

• Build recurring reporting cadence for quarterly business reviews and internal leadership updates 

Team & Operations Management 

• Hire, train, and manage the central calling/scheduling staff 

• Build and maintain SOPs for patient outreach, referral/screening completion, and scheduling across markets 

• Serve as escalation point when scheduling conflicts or rule mismatches arise between central and market teams 

Partner Relationship Management & Problem Solving 

• Serve as a primary operational point of contact for the partner organization, building trusted working relationships with their leadership and market-facing staff 

• Proactively identify friction points between central operations and market/partner teams, and drive resolution 

• Bring structured problem-solving to recurring operational issues (e.g., scheduling mismatches, referral gaps) rather than escalating without a proposed path forward 

• Represent central operations in partner-facing meetings and business reviews 

Expansion Management 

• Lead operational onboarding for new markets: capture local scheduling rules, provider calendar setup, staffing ramp 

• Partner with market and regional leadership to validate rule configurations before go-live 

• Iterate on the central/market operating model as new markets surface edge cases 

Cross-Functional Coordination 

• Partner with the external care partner organization on shared metrics and process changes 

• Coordinate with market-based clinical teams on scheduling logistics and issue resolution 

• Flag risks or gaps to leadership proactively rather than waiting for scheduled reviews 

Qualifications 

• 3+ years in healthcare operations, care coordination, or scheduling operations management (home-based care, hospice, or palliative experience strongly preferred) 

• Demonstrated experience managing a team of coordinators/schedulers, including hiring and training 

• Strong data/reporting skills — comfortable building and maintaining recurring metrics reports (Excel required, AI skills recommended) 

• Track record of managing operational rollouts or expansions across multiple sites/markets 

• Strong relationship management skills — experience serving as a primary point of contact for an external partner or client organization, with a track record of resolving operational friction collaboratively 

Starting Rate: $75,000/yr