Operations Manager, Technology Store

Grand Canyon University! One of Arizona’s leading institutions of higher learning. Located in the Valley of Sun in the heart of Phoenix, Arizona, GCU is an institutionally accredited, private, nondenominational Christian University.

What you will do:

• Direct and oversee all day-to-day operations of the merchandise sales floor (displays, fixtures, signage and overall cleanliness and presentation of merchandise)
• Work with Lope Shops leadership team to develop and execute strategies to achieve sales, margin and profitability goals.
• Manage inventory levels, product assortment and merchandise to optimize turnover and revenue.
• Maintain knowledge of principles/practices of purchasing. This includes adhering to ethical standards of purchasing.
• Assure timely delivery of technology products.
• Monitor and analyze sales performance, trends and key performance indicators.
• Develop marketing programs to boost sales of outgoing product or advertise new products and promotions.
• Foster string relationships with vendors and suppliers through regular communication via calls and emails and attend trade shows when necessary.
• List and maintain online technology products.
• Recruit, hire, train and supervise student employees.
• Ensure weekly schedules are prepared to provide proper floor coverage with fiscal guidelines, reviews time sheets and other payroll documentation for accuracy and submission as appropriate.
• Provides leadership to all student staff in customer service by ensuring associates are greeting and assisting customers, offering feedback as needed.
• Responds to customer inquiries in a professional and timely manner.
• Performs all the procedures for operations of cash register (opening and closing, post voids, credit cards, returns, exchanges, running sales, gift certificates, etc.)
• Creates budget for Director with student hours and store needs for the upcoming fiscal year.
• Works with campus security ensure policies and procedures for shoplifters.
• Assist in bi-annual physical inventory.
• All other duties as assigned.

Equipment Used and Responsibility

• Extensive knowledge of computers, including familiarity with a variety of hardware, brands, software and peripherals.
• Purchasing, marketing, and inventory management.
• Ability to calculate retail math such as pricing, margins, expenses and similar.
• Periodic tradeshow traveling
• Professional communications skills with a good command of the English language.
• Ability to cope with changing priorities and deadlines in a professional manner and work effectively while under stress.
• Proactive with outstanding customer service skills and ability to represent Grand Canyon University professionally.
• Ability to lead staff in an effective and positive manner.
• Must be willing to work a flexible schedule which includes weekends, holidays, evenings and/or early mornings as needed.
• MS Office Suite proficiency.

Supervisory Responsibilities

In charge of Technology Store with supervisory responsibilities for 10 to 15 students.

What you need:

• Bachelor’s Degree in business, retail management, merchandising, marketing, or communications preferred.
• Minimum of 3 years’ experience in computer/technology retail. Collegiate retail environment preferred.
• Two years’ minimum experience in computer/technology retail purchasing.
• Two years’ minimum experience in retail environment in lead role.
• An equivalent combination of education, training and relevant work experience from comparable knowledge, skills, and abilities have been achieved may be substituted upon supervisor’s approval.
• Must successfully pass a background check.

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