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This individual will provide technical knowledge, process, and tools to the site operations team as a subject matter expert (SME) with new campus design, systems’ operations, incident RCA, training, vendor management, maintenance optimization, and troubleshooting to ensure continuous, reliable, and efficient operations of critical environment. As a SME, this individual will play a crucial role in a wide variety of Operational Excellence initiatives ranging from Sales deal development, DC infrastructure design evaluation, validating installed operating conditions, site acceptance, M&A support, yearly site operational audits, and evaluating next level technologies. Working cross functionally, this individual will raise Aligned’s technical and operational capabilities and drive exceptional customer service.
DUTIES AND RESPONSIBILITIES:
- Engineering and Design:
- Drives operational standards and functional requirements in capital projects.
- Review drawings, contract documents, and customer requirements to provide an operational point-of-view for electrical technical standards and updates to capital projects.
- Provide input on capital projects to ensure Aligned delivers critical infrastructure that is reliable, efficient, and meets sustainability goals.
- Reviews and supports enhancement to equipment and systems for existing and new capital projects.
- Drives operational standards and functional requirements in capital projects.
- Training and Development of Personnel:
- Create Operations training and development content and sponsor training of operations personnel through collaboration with site operations leadership and training teams.
- Conduct training, drills, and monitored evolutions to establish and demonstrate consistent and high technical competence across all Aligned sites.
- Mentor and provide development support to high potential personnel cross-functionally.
- Reliability and Efficiency Expert:
- Provide technical analytical framework for site performance analytics, failure analysis, and issue resolution.
- Demonstrate expert operating knowledge of critical system design, operations, repair, maintenance, and troubleshooting of abnormal conditions.
- Drive improvements in critical system performance, water and electrical usage efficiency, and critical infrastructure reliability.
- Provide subject matter expertise and leadership required to drive a safety culture the eliminates risk and injury to personnel.
- Global Support to Site Operations Teams:
- Utilize subject matter expertise to ensure Aligned develops industry leading processes and procedure to meet customer requirements, ensure proper operation of critical infrastructure, reduce OPEX through quality maintenance practices, and drive efficiency throughout operations.
- Monitor and drive adherence to Aligned approved Operations standards, policies, and procedures through review of completed construction documentation, participation in maintenance and acceptance activities, and Data Center audits.
- Develop BCP and Runbook standards for approval involving site management, vendor management, maintenance practices, alarm and incident management, and compliance.
- Provide project oversight and technical support for complex evolutions/activities as required.
- Provide subject matter expertise required to triage and recover critical equipment or systems should an incident occur.
- Perform root cause analysis, lead incident deep-dives, and communicate subject matter expertise as needed to support customer communications during and following an incident.
- Perform analysis of incidents and equipment failures to identify potential trends, lessons learned, and areas for improvement.
- Forward vision:
- Involvement within industry and vendor interaction to be aware of industry leading technologies.
- Collaborate with customer operational needs to ensure Aligned is aware and keeping pace with industry technical developments.
- Lead technical review and validation of new technologies.
- Technical leadership in understanding and evaluating sustainable practices.
- Communications:
- Participation in discussions, written and verbal, with Aligned senior leadership and Board of Directors.
- Individual should be able to communicate complex topics to work groups of varying technical experience and across departmental lines.
PREFERRED QUALIFICATIONS:
- 8+ years relevant electrical industry experience or electrical trade level experience
- Bachelor’s degree in related field plus 4+ years relevant electrical or power generation industry experience will be considered in lieu of 8+ years electrical industry experience
- SME designation in electrical equipment and systems
- Advanced experience with interpreting construction drawings and equipment specifications.
- Ability to analyze critical infrastructure sequence of operations, design parameters, alarms and indicators, and performance trends.
- System matter experience in the life cycle of data center operations from design, acceptance, operations, maintenance, troubleshooting, and event management.
- Expertise to create standards and programs required to ensure “best in breed” data center operations.
- Strong written and verbal communication skills.
- Strong customer service acumen.
- May travel at times up to 30%
BENEFITS & PERKS:
Aligned Data Centers is proud to offer a comprehensive benefits package to support the health, well-being, and financial security of our team members. Eligible employees have access to:
- Health Coverage: Medical, dental, and vision insurance
- Health Savings and Flexible Spending Accounts: HSA with employer contribution for eligible participants. FSA's offered for health and dependent care to increase tax savings.
- Retirement Savings: 401(k) plan with company match
- Paid Time Off and Holiday Pay
- Company-Sponsored Insurance: Short-Term Disability, Life Insurance, and Long-Term Disability (with medical election)
- Optional Benefits: Voluntary life, critical illness, legal, and additional disability coverage
- Wellness Programs: Employee assistance program (EAP), Wellhub gym membership, and other wellness initiatives
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
At Aligned, we are committed to transparency and fostering a positive employee experience from your very first interaction with us. In compliance with Illinois pay disclosure requirements, when you join Aligned, you’ll have access to the following benefits: medical, dental, vision, short and long disability, life insurance and other voluntary benefits, 401k with employer match, bonus opportunities, paid time off, wellness benefits and professional development opportunities, all designed to support your well-being and career growth. We want you to have a clear understanding of what we offer, so you can make informed decisions about your future with us.
Aligned is equally committed to fostering an inclusive workplace and providing equal employment opportunities for all employees. We ensure that all applicants and team members are considered for employment, advancement, and all other employment-related matters without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military or veteran status, or any other characteristic protected by applicable law.
If you require a reasonable accommodation to perform the essential functions of your job due to a disability or medical condition, please contact our People & Culture team. Accommodation requests will be reviewed on a case-by-case basis in accordance with applicable laws. Aligned will make reasonable accommodations where necessary to enable qualified individuals with disabilities to perform the essential functions of their role.
