Operations Software Analyst Seniors

Job Description

FIS Management Services, LLC seeks Operations Software Analyst Seniors in Jacksonville, FL to focus on the disciplines of selection, implementation, operation, ongoing support and administration of “commercial-off-theshelf” (COTS) and internal systems and system software that make up the underlying operating environment necessary to support critical operational service delivery processes across one or more production data centers. Manage Public Cloud Deployments (preference with Azure), Private Cloud Deployments, FIS Software deployments and new clients Onboarding. Responsible for troubleshooting with client and environmental issues. Work with Development and Operations (DEVOPs) Team on Application and scheduling of updates and deployments to SaaS hosted environment. Perform problem solving and Root

Cause Analysis review, documentation, and reporting. Work with multiple teams including Development teams, and other Technology teams, to optimize customer experience. Share new ideas for Continuous Improvement projects.

REQUIREMENTS: Bachelor’s degree or foreign equivalent in Computer Engineering, Computer and Information Science or related field and five (5) years of progressively responsible experience in the job offered or a related occupation: troubleshooting and resolving performance issues across CI/CD pipelines, container platforms (Docker and Kubernetes), and multi-cloud infrastructure using tools including Splunk, Azure Monitor, Azure Log Analytics, Dynatrace, and automated health checks; addressing issues including slow-running applications, connectivity failures, application outages, automation breakdowns, and job execution failures; performing root-cause analysis and implementing resolutions while driving continuous improvements to optimizing infrastructure and workflows; automating repetitive tasks, deploying CI/CD pipelines, enabling predictive maintenance, and migrating to a centralized knowledge repository; monitoring and analyzing infrastructure performance in real time; and leveraging reliability engineering tools and technologies including Splunk, Tryambak, Azure Monitor & Log Analytics, Terraform, Kubernetes, and Dynatrace to ensure system stability and scalability. In the alternative, the employer will accept a Master’s degree in the above listed fields and three (3) years of experience in the above listed skills. Telecommuting and/or remote work may be permissible under company policy.

QUALIFIED APPLICANTS:  Please apply directly through our website by clicking on “Apply Now.”

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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