Operations Supervisor

Core Duties:  

Safety and Compliance 

• Ensure compliance with Health & Safety protocols and maintain a hazard-free work environment 

• Enforce safe working methods and behaviors within the team.  

• Conduct safety audits and warehouse checks.  

• Supervise warehouse traffic, van audits and ensure safe vehicle movements.  

• Ensure warehouse cleanliness and organization.  

• Respond to emergencies as required. 

• Cleaning, general housekeeping 

Operations and Logistics 

• Oversee shipping, receiving, dispatching, and inventory management.  

• and package dispatching process.  

• Conduct quality checkups on return pickups and return to the client process.  

• Create/confirm driver bookings with relevant BPs.  

• Generate the next day’s route plan and send optimization emails to the Optimization team.  

• Conduct IDCs/Drivers check in/ out, loading 

• Unload trailers and verify freight against manifests.  

• Assist with sorting, scanning, and processing packages (including defective items and returns).  

Reporting and Administration 

• Maintain accurate delivery, incident, and inventory logs, and submit comprehensive daily reports. 

• Complete daily reports and submit to the clients, Station team and Manager (AMZ Daily Case report, Shift Handover, etc.).  

• Audit Proof of Delivery (POD) reports and report back on compliance to IDC liaison  

• Complete daily timesheets and submit to the Station Manager.  

• Perform data entry as needed. 

Team leadership and Customer service 

• Assign daily tasks to staff, monitor productivity, and ensure compliance with SOPs  

• Prepare and monitor performance reports (on-time deliveries, exceptions, etc.).  

• Provide coaching, support, and training to drivers and warehouse staff, including onboarding of new hires. 

• Address delivery complaints, damages, or lost packages promptly.  

• Ensure high service standards and customer satisfaction.  

• Evaluate and assess employee performance,  workplace conduct and compliance as required, including discipline where appropriate.  

• Other duties as assigned 

Work Environment: Fast-paced warehouse setting with shift-based schedules.