Operations Supervisor- Commercial Insurance- Select Business Unit

Accountabilities:

• Lead and coach Account Management staff, providing day-to-day direction, guidance, performance feedback, and support while promoting team engagement and a positive working culture.
• Monitor productivity, efficiency, quality, service standards, and performance metrics, interpreting operational data and taking appropriate action to address opportunities or challenges.
• Assign and balance workloads to maintain service continuity, operational efficiency, and consistent client support.
• Implement, reinforce, and continuously improve operational processes, procedures, and best practices while ensuring compliance with applicable policies.
• Support professional development, ongoing training, succession planning, and the development of future branch operations leaders.
• Participate in recruitment, interviewing, onboarding, performance evaluations, and other people-management activities in accordance with established HR processes.
• Manage an assigned book of commercial insurance business and serve as a senior-level resource for complex coverage, service, and client-related questions.
• Oversee policy administration, placement, billing, claims support, documentation, and data accuracy across agency and carrier systems.
• Manage client relationships and support renewal and new business activities, helping ensure that processes are completed accurately and efficiently.
• Deliver a high standard of client service by anticipating needs, resolving issues, and supporting ongoing account requirements.
• Maintain accurate and reliable information across relevant systems and use performance data to improve operational outcomes.
• Demonstrate integrity, leadership, and commitment to organizational values while collaborating with leadership and team members to strengthen engagement and service excellence.

Requirements:

• At least 5 years of industry experience, or 7+ years of experience in sales, marketing, or relationship management.
• Thorough knowledge of commercial insurance brokerage operations and client needs.
• Active insurance licensing is required.
• Professional insurance designations are preferred.
• Strong analytical, problem-solving, and decision-making abilities, with the judgment needed to manage complex operational and client-service situations.
• Exceptional customer service and communication skills, with the ability to build effective relationships with clients, colleagues, and leadership.
• Strong multitasking, organizational, prioritization, and workload-management skills.
• Proficiency with Microsoft Office applications, particularly Outlook, Word, and Excel.
• High school diploma or equivalent required.
• Demonstrated ability to coach and develop employees, communicate performance expectations clearly, and contribute to a collaborative team environment.
• Ability to work effectively in a remote environment with a dedicated, distraction-free workspace and maintain productivity while managing multiple priorities.
• For remote work, candidates should be based within the Southeastern United States; individuals living within 50 miles of a branch location may be required to work onsite in a hybrid capacity when business needs require.

Benefits:

• Expected annual salary range of $70,000–$90,000, depending on experience, relevant skills, and geographic location.
• Competitive compensation with bonus potential.
• Company-paid health insurance.
• 401(k) plan with employer match.
• Paid holidays, vacation, and sick time.
• Professional growth and career progression opportunities.
• Supportive and respectful work environment.
• Emphasis on work/family life balance.
• Opportunities to participate in community service initiatives.
• Full-time remote work arrangement, subject to applicable remote-work and branch-location requirements.