Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

POSITION SUMMARY:

The Operations Support & Reporting Assistant will play a key role in supporting the Associate Director of Operations by tracking daily workflows, flagging operational red flags, and assisting in the development of internal reports that help guide decision-making across teams.

DESCRIPTION:

Essential Functions, Duties, and Responsibilities

Operational Monitoring & Project Support:

• Monitor operational workflow summaries to identify issues or trends that require follow-up.
• Support leadership in day-to-day project tracking, flagging delays or bottlenecks.
• Assist with light administrative tasks including data entry, task tracking, and report formatting.

Reporting & Data Analysis:

• Build and maintain internal reports and dashboards using SQL, Python, Excel, and VBA.
• Work closely with operational teams to understand reporting needs and translate them into usable tools.

Process Improvement & Systems:

• Participate in the continuous improvement of workflows by providing feedback and reporting insights.
• Learn and use company-specific software platforms (including Aspen Grove).

• Ability to effectively and accurately convey information to others.
• Performs related duties as assigned by management.

Qualifications and Education Requirements:

• High School Diploma or equivalent required.
• Bachelor’s degree in a related field preferred.
• Strong proficiency in Microsoft Excel, including formulas and VBA.
• Working knowledge of MySQL and/or Python for data manipulation and reporting required.
• Willingness to learn industry tools such as Aspen Grove.

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Skills, Abilities, and Knowledge:

• Strong problem-solving and organizational skills.
• Willingness to learn industry-specific tools and business processes.
• Excellent communication skills and the ability to work collaboratively with cross-functional teams.
• Interest in business operations, data analysis, and continuous improvement.
• Strong critical thinking and problem-solving skills, with the ability to analyze information, identify issues, and develop effective solutions independently.

Work Environment and Physical Requirements:

• Working on-site at assigned office location.
• Regular and punctual attendance adhering to schedule established by leadership.
• Sedentary work in a stationary position at a cubicle for prolonged periods of time.
• Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
• Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits:

We offer benefits, programs, and perks that support you in every aspect of your life.

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave

• Adoption Assistance

• Tuition & Certification reimbursement

• Employee Mortgage Loan Program

• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

Newrez NOW:

Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)

• Matching Gifts Program - dollar-for-dollar up to $1,000

• Access to grants, nonprofit resources, and volunteer opportunities

• More than $6,000,000 donated since 2020

• 1 in 5 employees participates in at least one Employee Resource Group (ERG)
  

Equal Employment Opportunity 

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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