WHO WE ARE:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
This position involves rotational shifts to support 24/7/365 operations.
This position involves traveling LOCALLY to multiple sites to support Data Center Infrastructure & Cloud operations
WHAT YOU WILL DO:
The Optical Service Technician is responsible for the installation, testing, troubleshooting, and quality assurance of fiber optic and network infrastructure in production and mission-critical environments. This role supports network migration activities, ensures adherence to installation standards, and collaborates with project teams to improve operational efficiency through repeatable processes and documented run books. The technician must possess advanced fiber optic expertise, strong troubleshooting capabilities, and the ability to work independently while leading field activities when required.
KEY RESPONSIBILITIES:
- Install, terminate, test, and troubleshoot fiber optic cabling systems.
- Perform Optical Time Domain Reflectometer (OTDR) and Optical Loss Test Set (OLTS) testing and analysis.
- Execute installation services according to project specifications, company standards, and customer requirements.
- Ensure all installation activities meet established quality assurance (QA) and quality control (QC) standards.
- Support network migration projects within production and operational environments.
- Understand and mitigate risks associated with live network and mission-critical infrastructure changes.
- Identify repeatable operational tasks and collaborate with engineering and project teams to develop run books and standardized migration procedures.
- Document testing results, installation activities, and project deliverables accurately.
- Perform advanced troubleshooting on fiber optic and copper network systems.
- Coordinate field activities and work effectively with technicians, project managers, and customer stakeholders.
- Lead toolbox talks, safety briefings, and daily field coordination activities as required.
- Attend project meetings, planning sessions, and operational reviews as necessary.
- Maintain compliance with workplace safety standards and company policies.
- Ensure all assigned work is completed safely, efficiently, and to the highest quality standards.
ESSENTIAL CRITERIA:
- Minimum of 5 years of documented experience in the network infrastructure industry.
- Extensive experience with fiber optic cable installation, testing, certification, and troubleshooting at scale.
- Proven experience performing work within live production and mission-critical environments.
- Experience supporting network migration projects and operational network changes.
- Strong understanding of structured cabling and telecommunications infrastructure.
- Ability to read, interpret, and execute technical drawings, specifications, and testing requirements.
- Excellent problem-solving and analytical skills.
- Strong communication and teamwork abilities.
REQUIRED CIRTIFICATIONS:
- Documented Fiber Optic Testing Certification (OTDR and OLTS).
- Fiber Optic Splicing Certification.
- Relevant industry certifications required for the role and project environment.
- Demonstrated competency in advanced fiber troubleshooting techniques.
PREFERRED SKILLS:
- Experience with large-scale data center, telecommunications, or enterprise network installations.
- Knowledge of copper cabling systems and troubleshooting methodologies.
- Experience developing standard operating procedures (SOPs) and migration run books.
- Ability to lead small field teams and coordinate multiple workstreams effectively.
- Strong commitment to safety, quality, and customer satisfaction.
WORKING ENVIRONMENT:
- Field-based role requiring work in data centers, telecommunications facilities, network operations environments, and customer sites.
- May involve after-hours maintenance windows, network migrations, and travel as required.
- Ability to work in operational environments where downtime and service interruptions must be minimized.
EOS BENEFITS:
At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes:
- Health, Vision, and Dental Insurance starting the 1st of the month after your start date.
- 10 Days of Paid Time Off (PTO) annually
- Occasional overtime and bonus opportunities
- 12 Paid Holidays
- 6 Sick Days (available after 90 days of employment)
- 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
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