Oracle Cloud Infrastructure (OCI) Manager

Accountabilities:

• Define and execute cloud infrastructure strategies aligned with business objectives, customer requirements, and managed services priorities, with OCI as the primary cloud platform and AWS as a secondary technology.
• Lead the design, implementation, governance, and operational management of enterprise OCI environments while providing oversight for AWS infrastructure requirements.
• Establish and maintain cloud governance frameworks, architecture standards, operational processes, and best practices across managed services engagements.
• Own end-to-end cloud infrastructure service delivery, ensuring agreed SLAs, KPIs, availability, performance, capacity, monitoring, backup, disaster recovery, and patching objectives are achieved.
• Lead major incident management, problem management, root-cause analysis, and remediation activities while ensuring business continuity and operational resilience.
• Review and approve secure, scalable, highly available cloud architectures and ensure security-by-design principles are consistently applied.
• Oversee IAM, network segmentation, encryption, vulnerability management, security controls, risk assessments, audits, and regulatory compliance activities.
• Partner closely with security and risk teams, including senior security leadership, to strengthen the security posture of hosted environments and address identified risks.
• Manage cloud infrastructure budgets, forecasts, consumption, and financial planning while driving cost optimization through rightsizing, resource utilization, reservations, and other FinOps practices.
• Lead, mentor, and develop cloud consultants, engineers, and administrators while establishing performance objectives, development plans, certification programs, and continuous learning initiatives.
• Manage relationships with Oracle, AWS, technology partners, and third-party providers, including vendor performance, contractual obligations, SLAs, escalations, and service commitments.
• Build trusted relationships with client leadership and serve as a senior point of contact for infrastructure escalations, service reviews, operational governance, audits, and executive reporting.
• Identify opportunities to improve services, automate operations, expand cloud adoption, and enhance customer satisfaction.
• Promote cloud-native technologies, infrastructure-as-code, automation, observability, reliability engineering, process standardization, and operational maturity.
• Support cloud transformation, modernization, RFPs, service transitions, new project deployments, and continuous improvement initiatives.

Requirements:

• 10+ years of overall IT infrastructure experience, including at least 5 years managing cloud infrastructure teams and operations.
• Strong hands-on and leadership experience with Oracle Cloud Infrastructure (OCI), with AWS experience as a secondary cloud platform.
• Proven experience designing, administering, and operating enterprise cloud infrastructure environments.
• Strong knowledge of cloud networking, security, identity and access management, encryption, disaster recovery, business continuity, monitoring, observability, and infrastructure automation.
• Experience supporting enterprise Application Management Services (AMS) or managed services engagements and working within ITIL-based operating models.
• Demonstrated experience with cloud governance, financial management, budgeting, forecasting, cost optimization, and operational risk management.
• Experience working on SOC 2 audits and remediation, as well as familiarity with CMM, ISO-certified environments, hosting best practices, and security governance.
• Strong understanding of security posture management and experience partnering closely with CISO or senior security functions to protect hosted environments.
• Proven experience managing geographically distributed teams and building high-performing, customer-focused engineering organizations.
• Strong vendor management and governance capabilities, including experience working with major cloud providers and technology partners.
• Excellent stakeholder management, client relationship, negotiation, analytical, decision-making, and problem-solving skills.
• Strong executive-level communication and presentation abilities, with confidence engaging technical and non-technical stakeholders.
• Ability to manage multiple priorities, escalations, and business-critical initiatives in a fast-paced environment.
• Experience contributing to or leading RFP activities is preferred.
• Relevant certifications such as OCI Professional, OCI Architect Professional, AWS Solutions Architect, ITIL, PMP, or PRINCE2 are preferred.
• A bachelor's degree in Information Technology, Computer Science, Engineering, or a related field is advantageous.

Benefits:

• Opportunity to lead enterprise-scale cloud infrastructure and managed services initiatives.
• Strong exposure to Oracle Cloud Infrastructure and AWS technologies.
• Leadership opportunities across cloud operations, architecture, governance, security, and service delivery.
• Professional training, certification, and continuous learning opportunities.
• Exposure to cloud modernization, automation, infrastructure-as-code, observability, and emerging technologies.
• Collaborative environment with global teams, senior stakeholders, clients, technology partners, and vendors.
• Opportunities to drive measurable improvements in service quality, operational efficiency, security, and cost optimization.
• Competitive benefits and professional development opportunities, depending on the employment arrangement and applicable company policies.