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София, София-град, България
Onsite
Job Description:
About DXC Bulgaria
We are DXC – a Fortune 500 global IT services leader.
In Bulgaria, we are among the largest IT employers, delivering the full spectrum of the company’s diverse technical portfolio. Our teams work across cutting-edge technologies, contributing to projects that span industries and geographies.
We foster continuous learning and professional growth, offering access to targeted training and certifications aligned with individual interests and career aspirations.
Our culture of collaboration, innovation, and shared values empowers professionals to grow and succeed.
About the role:
We are looking for an Oracle Database Data Owner for OASIS. In this role, you will be responsible for knowledge management and content governance across the OASIS CMS/RAG layer for the Oracle DBA Agent. This role ensures that the knowledge base powering the agent - runbooks, Oracle documentation, SOPs, known error articles are accurate, structured, and current. The Data Owner works directly with accounts to guide them in managing their own CMS content. The role also owns the global CMS knowledge base, uploading and maintaining documentation that serves as the shared knowledge foundation across all deployments.
Daily challenges:
Own and maintain the global Oracle DBA CMS/RAG knowledge base — Oracle documentation, runbooks, SOPs, known error articles, and best-practice guides
Upload, structure, and version-control content in Brightspot CMS to ensure accurate RAG retrieval by the Oracle DBA Agent
Work with accounts to guide them in building and maintaining their account-level CMS content, which takes precedence over global content in agent responses
Define and enforce content governance standards — naming conventions, metadata tagging, document structure, review cycles, and retirement policies
Audit content quality regularly; identify gaps, outdated material, and retrieval failures; drive remediation in collaboration with Oracle SMEs and account teams
Translate Oracle operational knowledge (runbooks, incident procedures, escalation paths) into structured CMS content optimized for RAG retrieval
Support new account onboarding by advising on CMS content strategy and helping accounts populate their local knowledge stores
Collaborate with the Product Owner and GTCO engineering to align CMS content structure with agent prompt templates and retrieval patterns
eXperience and skills required:
Knowledge Management - Extensive experience in designing, maintaining, and governing enterprise IT knowledge bases. Proven expertise in managing the full article lifecycle, developing content taxonomies, and implementing structured documentation standards.
CMS / RAG Platform Experience -Experience in working with a content management system (Brightspot, Confluence, SharePoint, or equivalent) as a content owner or administrator. Understanding how RAG retrieval uses document structure and metadata.
Technical Writing & Documentation - Extensive experience in producing clear, structured technical content — runbooks, SOPs, known error articles, procedural guides — targeted at both AI retrieval and human readers.
Oracle / IT Operations Literacy - Sufficient Oracle or infrastructure operations knowledge to assess content accuracy, identify gaps, and engage credibly with Oracle DBAs and account teams on content quality.
Content Governance - Defining and enforcing standards for content ownership, review cycles, tagging, versioning, and retirement. Experience with multi-account or multi-team content environments.
Stakeholder Enablement - Advising and coaching account teams on knowledge management practices. Able to run workshops, produce guidance materials, and drive adoption across distributed teams.
Analytical Thinking - Ability to identify RAG retrieval gaps, analyze agent response quality, and translate findings into structured content improvements.
Fluency in English
Company benefits:
At DXC Technology, we don’t just offer jobs - we build careers. Here’s what you can look forward to when you join us:
Enjoy competitive compensation and grow your career in a fast-paced, international environment.
Benefit from 24 days of paid vacation to rest, explore, and recharge - plus comprehensive medical and life insurance, and monthly food vouchers to support your lifestyle.
Access premium learning platforms, get company-sponsored certifications, and grow your skills with continuous development opportunities tailored to you.
Get recognized through our Employee Recognition Program - your contributions deserve the spotlight.
Refer great talent through our Employee Referral Program and get rewarded for helping shape our future.
Enjoy discounts and special offers with your employee badge - it pays to be part of the team.
Access 24/7 support for you and your family, with a wide range of wellbeing resources to help you thrive.
Join meaningful initiatives that give back to the community and connect you with like-minded colleagues through fun and impactful experiences.
If you feel comfortable with the above-mentioned requirements, please send us your CV in English.
Please note only shortlisted candidates will be contacted.
DXC Technology stands for equal opportunities, namely, we do not discriminate on the basis of race, religion, color, sex, age, disability, or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience, and relevant business requirements
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.